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Gates Hyundai
Richmond, KY
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 534 reviews
April 17, 2020
Danielle Great service Thank you Thank you for your quick excellent service today 4-17-2020. Looking for the next one. Tell everyone in the service department Great Job Keep up the gr Thank you for your quick excellent service today 4-17-2020. Looking for the next one. Tell everyone in the service department Great Job Keep up the great work Excellent More
by Danwill
Employees Worked With
Danielle Yarber
Helpful February 28, 2020
My experiences with Gates Hyundai Service Dept. and with Danielle Yarber have been top shelf. No issues whatsoever. Indeed all experiences with the Gates Family of dealerships have been A++. Danielle Yarber have been top shelf. No issues whatsoever. Indeed all experiences with the Gates Family of dealerships have been A++. More
by rsv1300
Employees Worked With
Danielle Yarber, Brandon Lewis
February 27, 2020
Zach is a wonderful salesman. He was always smiling and pleasant and willing to do whatever he can to make the car buying process easier. pleasant and willing to do whatever he can to make the car buying process easier. More
by kentuckykat21
Employees Worked With
Danielle Yarber, Zach Bowman, Steve Revell
June 10, 2019
Unaccommodating, lack of willingness to help & rude owner I have purchased 3 vehicles from this dealership and have been overall pleased until this last occurance. A few days after purchasing a vehicle from h I have purchased 3 vehicles from this dealership and have been overall pleased until this last occurance. A few days after purchasing a vehicle from here, a tire blew out because they had the wrong sized tires on the car. After they replaced the tires, they did not drive the car to see if there were any other issues with the car. To have the tires replaced, it took them FOUR days l... they accomplished a tire per day. The back left wheel was bent so I dropped the car off on Thursday 06/06/19.. the wheel they ordered is the wrong size and now I have to wait til Thursday to pickup the vehicle. Ordering proper sized wheels @ tires should be on the lower end of their spectrum of expertise, right? Maybe not. I’m not driving uncomfortably in a 4 cylinder cardboard seat for another 3 days.. so I have to pay out of pocket for a rental car to better accommodate me due to the dealerships inability to thoroughly inspect a vehicle prior to selling it, their I nability to select the correct sized wheels/tires, and lack of customer service skills to help maintain customer satisfaction. My next vehicle purchase will not be from any of the Gates car dealerships. More
by Cnathanielb
Employees Worked With
Eric Manley, Danielle Yarber
April 30, 2019
Great follow up Zach in Sales followed up with me quickly and answered all my questions. Answered texts in timely fashion. I highly recommend for professionalism and Zach in Sales followed up with me quickly and answered all my questions. Answered texts in timely fashion. I highly recommend for professionalism and the customer service. More
by Bea1776
Employees Worked With
Zach Bowman
April 09, 2019
Gates is great, twice!! I can’t say enough good things about this dealership. One of the best buying experiences I have had. My wife and I have bought two cars from there sin I can’t say enough good things about this dealership. One of the best buying experiences I have had. My wife and I have bought two cars from there since last year, and I would encourage anyone in the market to check Gates our first. Their customer service and prices just can’t be beat. But the thing I like most about Gates though is how laid back and hassle free I have felt both times purchasing a car there. They have never pressured me or made me feel like I have at their dealers. They even offered to let my wife and I take the vehicle we were looking at for the day to run errands in town and make sure it fit our needs and lifestyle. Brandon and Logan have been great salespeople when we have looked at vehicles there, and answered all f our questions. They worked hard to get us a great deal and all discounts possible. They went above and beyond to make us feel comfortable. They also realized how big of a purchase a new vehicle is for someone, and helped us make the right choice for our family. Keep up the great work! More
by jhammons10
Employees Worked With
Logan, Brandon Lewis
September 22, 2018
Worth driving to Gates Hyundai My experience was excellent. The salesman Greg Fath really took the time and effort to help us pick out what we wanted . We chose Sonata Sport and ver My experience was excellent. The salesman Greg Fath really took the time and effort to help us pick out what we wanted . We chose Sonata Sport and very happy with our choice . Had great conversation with him . Drive to Gates Hyundai in Richmond More
by Love my car
Employees Worked With
Danielle Yarber, Scott Boggess, Greg Fath, Frank Jones
June 11, 2018
Gates Hyundai in Richmond is legit Great sales staff. I didn’t purchase a car from them on my first visit but they will be the first place I go when I am ready. Great sales staff. I didn’t purchase a car from them on my first visit but they will be the first place I go when I am ready. More
by Middleagedguyseekingfuelefficiency
Employees Worked With
Scott Boggess, Zach Bowman
May 08, 2018
quick, excellent service at a fair price My experience has been very consistent with the service department. They keep appointments, work quickly, and resolve the problem. The prices seem t My experience has been very consistent with the service department. They keep appointments, work quickly, and resolve the problem. The prices seem to be fair and they do a lot for free. More
by AnotherJamie
Employees Worked With
I'm not sure who the other lady I worked with was, but she was excellent as well., Danielle Yarber
April 09, 2018
Great guy! Hello I would just like to say that Rick Asher is one of the best if not THE best car dealer I’ve ever talked to he helped me through the process and Hello I would just like to say that Rick Asher is one of the best if not THE best car dealer I’ve ever talked to he helped me through the process and everything so thank you rick for the great service!!!! More
by VehicleMystic
Employees Worked With
Rick Asher
