Gates of Granger

The service department is always very professional. They changed my oil faster than I anticipated. I was very pleased with the service. They changed my oil faster than I anticipated. I was very pleased with the service. More

The only reason that I did not give you a 5 star rating was because it was difficult for me to communicate with the service department. I originally sent an e mail and the service person texted me. I wan was because it was difficult for me to communicate with the service department. I originally sent an e mail and the service person texted me. I wanted a phone number so I could talk to someone directly. People in my age catagory are not used to texting, we want to talk to a live person. . More

Honest and explains everything. Showed me tire tread depth and explained. Discussed future service needs. Charges were reasonably priced. Showed me tire tread depth and explained. Discussed future service needs. Charges were reasonably priced. More

I went to have an oil change and tire repair. Was told nail was in sidewall and could not be repaired. My SIL was also in to have a bolt removed from a brand new tire and was told they could not Was told nail was in sidewall and could not be repaired. My SIL was also in to have a bolt removed from a brand new tire and was told they could not repair it. We were both told they could order new tires to fix the damaged ones. I did remind the Service Manager, I would need 4 not 1 as you cannot replace just 1 tire on an AWD vehicle. My SIL and I went down the road to Zollman Tires and both tires were repaired with no issue. Neither tire repair was near sidewall and I could see the nail dead center of the tire, as could he. I was in for a leak in same tire in June and was told they could not find one. I have been a customer for over 25 years and purchased multiple vehicles and brought them all for service and tire purchases. My SIL purchased nearly $2000 in tires from Gates of Granger in July, for both of their vehicles. I am extremely disappointed in the lack of service and poor service at Gates of Granger. Needless to say, neither one of us will ever return and will not consider any future purchases from any Gates Dealership. There is a lot of competition and there are plenty of other places around that are willing to take our business. More

They were able to resolve my issue on my fuel filter and did not charge me for the inconvenience and made it right did not charge me for the inconvenience and made it right More

Robo was the best. I went into the deal with some pretty specific requests but above all, I was dead set on another minivan. Robo took the time and really listened I went into the deal with some pretty specific requests but above all, I was dead set on another minivan. Robo took the time and really listened to what my concerns with buying a new vehicle were, including why I wanted that minivan. When we were ready to buy, he brought me an suv. I was so confused but I test drove it anyways. It checked EVERY box and concern I addressed. It literally is the perfect vehicle for my family (and it fits just as much stuff in it but looks way better) I am so happy with my purchase and even more so with Robo. He truly cares and WILL find you exactly what you want. More

Everyone has been attentive to my needs. I had body work done and received text updates while on a trip. I was pleased to know the progress and happy to have the car ready when we returned. I had body work done and received text updates while on a trip. I was pleased to know the progress and happy to have the car ready when we returned. More

Kept there word on every aspect of what was agreed upon during negotiations this is my 9th car purchase from Gates in the past 26 years during negotiations this is my 9th car purchase from Gates in the past 26 years More

Always professional and service is great. Service area is always clean. Price is right too! Service area is always clean. Price is right too! More

Timely, friendly, clear, communicative service. I can’t imagine an easier experience and plan to prioritize using your shop from here on out. I can’t imagine an easier experience and plan to prioritize using your shop from here on out. More