I traded in my Town & Country on 2/17/18 for a new 2018 GMC Acadia. This is when the nightmare began.
When the payment for my Town & Country rolled around on 2/28 and the vehicle had not been paid off, I became suspicious. We spoke with our salesman and the general sales manager on 2/28 and 3/1 about this. They advised that the pay off may take a few weeks, but they would make payments on the vehicle until then.
On 3/7, we contacted the dealership again as no payments had been made. Our salesman advised that they would not be paying off the vehicle, but sent out the monthly payment on 3/5. The bank finally received payment on 3/12, but it wasn't for the full amount.
On 3/19, we were told that they dealership had sold some vehicles in order to make some payoffs and our Town & Country might be one of the ones they paid off. The General Sales Manager said that he made the owner, Don Davis, aware of the issue. However, on 3/28, we were told by the General Sales Manager that they still could not pay the vehicle off and would be making another monthly payment; this payment is now 1 day overdue.
In addition to all this, it took three weeks for use to receive our title paperwork.
In addition to these prior two issues, the vehicle was purchased with a chip in the windshield. They were unsure if it was filled or not, but we were told to bring it back the following week and they would fix it. A day or two later, the chip turned into a crack that spanned the windshield. We dropped the vehicle off for repairs on 2/27 and were told it would be fixed by 2/28 or 2/29. We advised we needed a loaner that can hold three car seats, but were given one that could only hold two. Since the repairs should have taken a couple days, that was fine.
On 3/5, the repairs still were not done. They told us they would not put an aftermarket windshield on the vehicle and that it must come from GMC. They exchanged our loaner for another one that could hold three car seats.
On 3/7, my wife was pulled over by St. Charles County police in front of her workplace because the plates on the loaner were expired. Luckily, she was only given a warning. The dealer drove over our third loaner and still did not have an ETA on repairs for our new vehicle.
On 3/9, our vehicle's windshield was finally replaced, almost 2 weeks after we had dropped it off.