Gateway Buick GMC

bad sales man and general manager i went to buy a truck for my husband did the deal and took it home and my husband got up on the freeway and the transmission goes out, i wait for the i went to buy a truck for my husband did the deal and took it home and my husband got up on the freeway and the transmission goes out, i wait for the next day in the morning and i have the truck seen by my son and come to find out that the truck has been wrecked on both the front and the rear, some parts were heated and straightened not replaced that made it unsafe to be driven, I asked to have it fixed and they said no. they were rude to me and my son when he tried to speak with them about the truck being bad, they said it was my truck and the only thing they could do was get me another truck i did to want that was more expensive or they could send the truck to get it fixed with my warranty that i was paying and fix the back light that was broken. i got luck and did not get the trek. i had to have someone pick up my trade and they did not get the keys or key pad.. I received an envelope in the mail the following week with my keys and my key pad all broken and bent. I am still waiting for my check that they cashed that was part of the down payment and the loan was not funded. it should have been returned. Please be careful when dealing with Steve Essex salesman and the general manager Jamie Juarez. More

Mr.Price Love the service center at Gateway Buick&Gmc.Every time i take my vehicle their for any type of service they always ready to get me taken care of as s Love the service center at Gateway Buick&Gmc.Every time i take my vehicle their for any type of service they always ready to get me taken care of as soon as I pull in . and it has been like that since I bought my vehicle from there and the service hasn't changed since. Great Guys More

Cudos for Salesman Steve Essex We discovered Gateway and met Steve Essex on June 11, 2011, the day we selected and purchased our 2011 Enclave for wife Gwen. We were struck immediat We discovered Gateway and met Steve Essex on June 11, 2011, the day we selected and purchased our 2011 Enclave for wife Gwen. We were struck immediately by Steve's friendliness and competence and his ability to establish great rapport with our family. Steve showed us the car Gwen had picked on the internet, and then we decided on a different Enclave. The key to Steve's success in my opinion was being a facilitator, and letting the product sell itself. That was the beginning of a great relationship among us, Steve, and the Gateway family. I take our Enclave whom we have named Pearl for her diamond tricoat color, exclusively to Gateway for service. I enjoy visiting with Steve and other staff members on my visits. Our next purchase was a 2012 Lacrosse "demo" (Little Red) which required a couple of cosmetic touches...Once again, Steve was my go to guy, and he made the make ready and available loaner car a smooth experience. Most recently, my daughter was on the receiving end of a T-bone accident in our 2009 Silverado, which she credits with saving her from serious bodily injury...USAA totaled poor PUK ...so, what else? We called Steve on the hunt to replace poor puck which gave its life to save Jennifer. Last night our family ventured to see Steve at the dealership on what was scheduled to be his day off...Jennifer drove away in a gorgeous 2014 crew cab GMC Sierra loaded to the gills! We salute Steve Essex as a salesman extraordinaire, and the entire Gateway family for taking care of our family. We have been a GM family for may years, and have settled on Gateway as our source of transportation for the present and future. More

Auto Salesman Steve Essex I have my first car in my name, earning my own credit, thanks to the hard, persistent work of Steve Essex. I can't thank him enough for being a trustw I have my first car in my name, earning my own credit, thanks to the hard, persistent work of Steve Essex. I can't thank him enough for being a trustworthy, dedicated worker and successfully helping me find the perfect car for the best price! Great dealership with excellent service and I highly recommend Steve Essex as a salesman. Thank you, Gateway Buick GMC! More

great salesman Steve Essex Overall superior salesman I got a great price And bought the car without Driving or seeing it in person. Car was 100 percent as Steve described. Overall superior salesman I got a great price And bought the car without Driving or seeing it in person. Car was 100 percent as Steve described. More

Good job Blake does a good job every time In go for service. Very knowledgeable of Gm products.Nice waiting area and free water , but need some free food while Blake does a good job every time In go for service. Very knowledgeable of Gm products.Nice waiting area and free water , but need some free food while waiting over an hour. More

Very professional group. Purchased 2 vehicles at this dealership and the entire car buying experience has been great. Charles is the best service man ever. Very courteous and professional. Always gree dealership and the entire car buying experience has been great. Charles is the best service man ever. Very courteous and professional. Always greets with a smile and just takes care of everything for you to include getting your vehicle detailed. More

While we are pleased with the car, there has been an While we are pleased with the car, there has been an unresolved issue since the test drive. Whatever you do, get the 30 day "certified" warranty in w While we are pleased with the car, there has been an unresolved issue since the test drive. Whatever you do, get the 30 day "certified" warranty in writing. Here is what has happened : July 27 - after test drive, deal made (paid full asking price) & noticed rims were discolored ( both men said it would be taken care of) since Gateway has the 30 day unconditional warranty ; this was a major factor in our decision to buy. July 28th - took delivery of the car; the detail guy said the rims needed to be buffed out since the clearcoat is damaged July 30th to August 14th - we made multiple emails and phone calls to resolve this issue Aug. 16th - had an appt to see Larry in the Serv. Dept - I took a day off work, spent over 2 hours waiting for Jaime(another manager) to look at our car. I was told he was unavailable and no one else could make a decision; Mr. Cloer authorized the rims to be polished but Larry said it would not correct the issue, and suggested possible refinishing with approval from Jaime. I explained we were going out of town and thus would go over the 1000 mile limit - Larry gave me nothing on paper, but said the computer would verify the date and mileage. **** this week my phone calls to Larry have gone unreturned; today I left a message with Jaime - no response. As of Aug 28th, Mr. Cloer refuses to do anything since it is cosmetic appearance, not mechanical. The warranty says NOTHING about whether or not it is mechanical. They simply tell you what you want to hear to make a deal. Evan is a nice guy, though. They will not commit to honor the "unconditional" warranty or the word of their employees ! I felt that we have been given the run-around since the test drive. This Lexus is the nicest car we have ever owned & since buying it used, we really wanted it to be right. Gateway made sure it was NOT right !! More

Outstanding dealership and service dept. We've purchased 2 vehicles here. Randy Mogan is excellent. Hands down best experience we've ever had purchasing any vehicle. purchased 2 vehicles here. Randy Mogan is excellent. Hands down best experience we've ever had purchasing any vehicle. More

Excellent service from start to finish, very happy with purchases. I recommend to all to check this dealership and come away happy. There location is right in the heart of the metroplex, everyone was so ni purchases. I recommend to all to check this dealership and come away happy. There location is right in the heart of the metroplex, everyone was so nice to me. More