Gateway Chevrolet

I took my Traverse in for a power steering issue. Had no other issues. When I got it back, the AC no longer worked, and the airbag system says it needs to be serviced. Gateway shop said AC was alread Had no other issues. When I got it back, the AC no longer worked, and the airbag system says it needs to be serviced. Gateway shop said AC was already broken when I left it and didn't even acknowledge the airbag complaint I had. They refused to accept responsibility for either. It's strange how they said the AC leaked out all the freon from the "damaged hose" they claimed to have found, yet the note the technician wrote clearly says "freon was RECOVERED from system", as in the freon was taken out. So, which one is it Gateway? Did the freon leak or was it recovered? It can't be both. How are you going to tell me my AC won't hold charge when you took freon out, which means my system had freon? The AC was never recharged otherwise the technician would have written that in his notes. The service manager was very adamant (in his own rude way) that everything that's performed on any vehicle is clearly documented. So according to the notes my freon was taken out, it did not leak out, and my AC was not recharged causing the AC to longer turn on. The notes did not mention anywhere that the airbag system had any problems and that's because neither of the systems had any issues. I paid over $2000 to have power steering pump replaced and 2 motor mounts replaced. The AC system was messed with without authorization. Freon taken out without authorization. Full blown leak search performed. Not once was I asked if I wanted my AC system checked just because the technician felt the AC was not performing to his standards. The air was cold. I didn't have any complaints about it, otherwise I would have mentioned this when I was asked if there was any other issues. Very hard to trust a shop that makes their money off people, especially women, that do not know about cars. You don't need to know about cars to know when someone or some place is trying to play you for an idiot and rip you off. Beware!!! Take pictures of your dashboard and record what you tell your service advisor. Make it very clear to them what exactly you want done and more importantly tell them very clearly you only want the issue you're taking car in for addressed, unless you want them to mess with your car and give you a list of repairs that add up to $6000 like they did to me. Some of those repairs being for damages they caused. Do not recommend you use this place ever! More

I have bought a lot of cars over the years, and I felt that this dealership was honest knowledgeable, and simply very easy to work with that this dealership was honest knowledgeable, and simply very easy to work with More

Rayanna, Manny, Jeremy and many others were all amazing. It’s a hard task to have so many people at one dealership go out of their way for you but that was exactly my experience. Thank you! It’s a hard task to have so many people at one dealership go out of their way for you but that was exactly my experience. Thank you! More

Clean environment, nice people and welcoming. The people worked very well with us and good The people worked very well with us and good More

Cody Mills in service department was professional and trustworthy. Recommend for and diesel truck repairs trustworthy. Recommend for and diesel truck repairs More

Everyone was very friendly, patient, and honest! No high pressure and I had a great buying experience. No high pressure and I had a great buying experience. More

Took to long and there was grease or something black on the drivers floor mat no proactive paper down ! the drivers floor mat no proactive paper down ! More

Wrong Diagnosis and told me that my engine was seized and the car was not inspected thoroughly. Turned out the starter was stuck on the flywheel which is why it would not crank. Also they left my steering ra the car was not inspected thoroughly. Turned out the starter was stuck on the flywheel which is why it would not crank. Also they left my steering rack loose and did not tell me it was still loose which could have ended in disaster More

Tire warranty is a scam don't get it they refuse to replace anything at all and just take your money replace anything at all and just take your money More

Zach always does a great job in communicating and servicing our vehicle. I feel very comfortable leaving my car under his care. servicing our vehicle. I feel very comfortable leaving my car under his care. More