Ken Garff Gateway Chevrolet

I brought my vehicle in for a check service light. My issue was diagnosed and corrected within estimated time. My vehicle had been in 2 weeks prior and based on the diagnosis John covered the rental. My issue was diagnosed and corrected within estimated time. My vehicle had been in 2 weeks prior and based on the diagnosis John covered the rental. Thanks, John! More

I paid cash (I have been saving for several years) for a 2025 Chevy Colorado Z71. It was delivered to me with warning lights and messages about the brake system. I was told not to worry because the battery 2025 Chevy Colorado Z71. It was delivered to me with warning lights and messages about the brake system. I was told not to worry because the battery had just been changed and the computer needed to "reset" after I drove for several miles and the truck went through several on-off cycles. After a day and a half the warnings stayed on. I brought the truck back and the dealership has had it for a month now. They have replaced the master brake cylinder and reservoir twice with no results. The last "new" reservoir then developed a leak right after they installed it. Either GM is supplying defective parts to their dealers or something else is going on. This has gone from "Houston, we have a problem" to the cash paying customer getting screwed. I was told that if I wanted to swap the defective truck for a comparable working truck I would have to eat the depreciation because "I drove it off the lot." Well, they conveniently forget that they are the ones who told me to drive it off the lot. All I want is a working truck for my hard-earned cash. I involved GM customer assistance and got a "case number" and that is about it. Everyone has been polite and friendly about this but that only goes so far especially after one month and multiple repair attempts. The bottom line is that I have paid tens of thousands of dollars for a truck that is still sitting on the dealer's lot because they are unable to repair it in a reasonable amount of time and so far have refused to simply swap the defective truck they told me to drive off the lot with one that actually works. My actual sales person, Andre, has been very nice. But, he cannot make managerial-level decisions and the management persons who can so far have not talked with me about how the dealership and GM are going to make this right. More

Need to pay attention to detail. Need more knowledge of vehicles you are selling. Was not to happy with my overall experience Need more knowledge of vehicles you are selling. Was not to happy with my overall experience More

We recently had a terrible experience at this dealership. Before leaving a review I talked to the service manager because it was so frustrating and unprofessional. He said he would investigate and call me ba Before leaving a review I talked to the service manager because it was so frustrating and unprofessional. He said he would investigate and call me back. It’s been weeks haven’t received a call. We have purchased 6 vehicles from this dealership, safe to say we will not be purchasing any other vehicle nor will we service our cars here. More

Excelente service very professional customer care and very helpful to me and proper work done ✅ very helpful to me and proper work done ✅ More

Expedient check in, all questions answered, valuable practical guidance provided, courteous and professional service, better than expected! practical guidance provided, courteous and professional service, better than expected! More

Very good service only took one hour to do my oil change Cody alway a good customer service Cody alway a good customer service More

Have the best experience with a dealership got my vehicle in in quick with no problems an answer all my questions in in quick with no problems an answer all my questions More

Everyone was so friendly and transparent throughout the whole process, from Sales to Finance. I would recommend them so far, will see how is the after Sales service. whole process, from Sales to Finance. I would recommend them so far, will see how is the after Sales service. More

Fast service and knowledgeable staff Able to answer any questions that I need answers to as well as keeping my updated on my vehicle while in service questions that I need answers to as well as keeping my updated on my vehicle while in service More