Dre Quintana

I've been shopping for a vehicle to replace my soon-to-be-expired leased Kia. I visited or contacted many dealerships, all staffed by wonderful people who were friendly and efficient. Any one of t soon-to-be-expired leased Kia. I visited or contacted many dealerships, all staffed by wonderful people who were friendly and efficient. Any one of those dealerships were fully capable of meeting my needs, but none seemed to possess that certain "magic" to close.....but I stopped looking upon visiting Ken Garff Gateway Chevrolet. Here's my story: First, a brief Sunday phone call resulted in a gentleman's agreement as to purchase price and method of financing. The transaction was easy, not because I accepted Graff's price, but because Graff accepted mine...and please be reminded, I was experienced by shopping other dealers and thereby possessed with earned knowledge of the competitive market. In short my offer was reasonably low, but rather than laugh, scoff, and ridicule, my salesperson Gillie Manriquez took my offer as a challenge and made it work...quickly and efficiently. No nonsensical back and forth. Came in Monday to examine the vehicle and close the deal. The car was ready, the test drive was taken, but then I changed my mind from purchase to lease. Not a flinch, wince, twitch, or any other sign of distress. Gillie took my lease offer to the sales manager, Andres("Drew") who made it work; but then the dreaded but obligatory visit to the finance manager. Guess what...almost in-and-out. Easy...no soft or hard pitches, no unwanted or unneeded frilly add-ons. Just straight and easy. I was done in 4 hours, shortest time ever for me. I'm happy. If you visit Ken Graff, I hope you have the same experience I had with Gillie and Drew. More

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The dealership salesman was very understanding to my need and wants. Help me find a vehicle that worked for my family! and wants. Help me find a vehicle that worked for my family! More

by yasmens22 Verified Customer Verified Customer

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Excellet professional, friendly customer service. The level of care, attention and patience of the team! Mya was informative and quite helpful. They got what we wanted and made it possible to get a The level of care, attention and patience of the team! Mya was informative and quite helpful. They got what we wanted and made it possible to get a loan that we could afford. Even accepted our old car besides getting us an awsome maintenance car package. More

by anamariajohnson47 Verified Customer Verified Customer

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Mya Dickens and her team offer a high quality dealership experience, with exceptional professionalism, vehicle knowledge and communication. I highly recommend Mya for your next purchase! experience, with exceptional professionalism, vehicle knowledge and communication. I highly recommend Mya for your next purchase! More

by Todd99 Verified Customer Verified Customer

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Do NOT take your vehicle here for service unless you’re okay with your belongings being stolen. I brought my vehicle in for service and was never informed—nor did I sign anything—stating the dealership okay with your belongings being stolen. I brought my vehicle in for service and was never informed—nor did I sign anything—stating the dealership wouldn’t be responsible for lost or stolen items. You would expect a large, reputable dealership to have trustworthy staff, but clearly that’s not the case here. I accidentally left an expensive item in my vehicle. When I returned to pick it up, it was gone. No explanation, no accountability—just gone. I reached out to three so-called managers (Robert, Dustin, and John), and not a single one had the decency to respond. The complete lack of professionalism, communication, and responsibility is unbelievable. At this point, it feels like this place either tolerates or outright enables this kind of behavior. If this is how they operate, customers should seriously think twice before trusting them with their vehicles—or anything inside them. Take your business elsewhere. This dealership clearly does not value its customers or their property. More

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Service department is very slow to complete the service of your vehicle, It takes over 2 hours to complete a simple oil change. of your vehicle, It takes over 2 hours to complete a simple oil change. More

by snoopymeister64 Verified Customer Verified Customer

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I like the service it's a nice way feels good when the service is complete service is complete More

by gabvega383 Verified Customer Verified Customer

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You really need to do better. Sales disappeared after paperwork was signed and there are still issues. Sales disappeared after paperwork was signed and there are still issues. More

by dorothy.phipps Verified Customer Verified Customer

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Service advisor didn’t communicate with me about my vehicle and tech tried to buy my vehicle off of me. vehicle and tech tried to buy my vehicle off of me. More

by 3sam1g Verified Customer Verified Customer

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Alejandro was fantastic throughout the whole process from the moment I walked it was greeted with a warm welcome and all my questions were answered. Thank you Alejandro and Ronnie for being so helpful, commu the moment I walked it was greeted with a warm welcome and all my questions were answered. Thank you Alejandro and Ronnie for being so helpful, communicative, and reliable through it all! More

by Angelica Verified Customer Verified Customer

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