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Gateway Chevrolet
Avondale, AZ
8,239 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership.
In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,239 reviews
July 16, 2017
Great experience with Alex Aguirre & Howard Thaler Though purchasing a new vehicle should be a positive experience, earlier visits to other dealerships in Phoenix area made me weary about my first time Though purchasing a new vehicle should be a positive experience, earlier visits to other dealerships in Phoenix area made me weary about my first time to Gateway. I decided to go there (though inconvenient for me) because email contacts with Howard Thaler seemed more truthful than others I had dealt with. I was immediately pleasantly surprised by warm welcome from the General Sales Manager, Mr. Thaler, and the courteous and professional service given by my Sales Consultant, Alex Aguirre. He patiently assisted in every way: finding right vehicle for me, test driving it, explaining all the features, and many steps we had to take to make sale possible that day. His mellow, calm attitude though the whole process was remarkable. Great job. Thank you. More
by Sparkling
Employees Worked With
ALEX AGUIRRE, Howard Thaler, Eddie Zamora
July 09, 2017
Incomplete Vehicle Service Ever since the dealership was handing down to the son of the owner the service department has gone down the hill. When I had a full detail performed Ever since the dealership was handing down to the son of the owner the service department has gone down the hill. When I had a full detail performed on my Colorado it looked like it was a rush job, interior was not completed and the engine never was cleaned. Service Rep said it will be completed on the next oil change. I must say the body shop did a good job repainting my bumper. More
by Matthew737
Employees Worked With
John S
June 22, 2017
HORRIBLE customer service They recommended some services we needed and ended up taking 3 hours longer than their estimated time. No apology and when i said this is not good cos They recommended some services we needed and ended up taking 3 hours longer than their estimated time. No apology and when i said this is not good costume service their manager was yelling and arguing with me even though the extra time was due to error on their part. More
by Aaron Torres
Employees Worked With
Robert also manager of customer service
June 16, 2017
Dissatisfied customer I purchased a used car there yesterday it had a sensor light not functioning salesman said I'll take care of it went back today and they told me too b I purchased a used car there yesterday it had a sensor light not functioning salesman said I'll take care of it went back today and they told me too bad you have to wait until your warranty kicks in they tried to reset the problem and then the Pod opening and closing doors malfunction because it was not reset they did not stand behind their product and I will never by there again ugly experience More
by Ron
Employees Worked With
Won't name the employee but they do not stand behind their product
May 31, 2017
Great service When the time comes for a new vehicle Gateway will be my 1st choice. The best prices around. Alex Aguirre was one of the most relaxed salesman and ver When the time comes for a new vehicle Gateway will be my 1st choice. The best prices around. Alex Aguirre was one of the most relaxed salesman and very informative. Would recommend. More
by k1kelly
Employees Worked With
Alex Aquirre
May 31, 2017
Very fast and easy experience Salesman was very helpful and kind I got the vehicle I wanted for a price I thought I'd never get thanks gateway and a very special thanks to Alex Agu Salesman was very helpful and kind I got the vehicle I wanted for a price I thought I'd never get thanks gateway and a very special thanks to Alex Aguirre for helping me and getting me the best deal possible. More
by Nickparkhurst
Employees Worked With
Alex Aguirre
May 22, 2017
Best Experience I've had With a Dealership It was very easy, financed with USAA so most of the process was finding the car. Alex Aguirre was one of the most relaxed salesman and very profession It was very easy, financed with USAA so most of the process was finding the car. Alex Aguirre was one of the most relaxed salesman and very professional. The whole vibe at Gateway Chevrolet was Friendly and Professional. Definitely would recommend this place! More
by David Ratliffe
Employees Worked With
Alex Aguirre
May 16, 2017
terrible sales my son and i went in on a sunday. we were trying to finance a car together. we were told the banks were closed (bc it was sunday) and they would have my son and i went in on a sunday. we were trying to finance a car together. we were told the banks were closed (bc it was sunday) and they would have an answer by Monday late morning. we went across the street to CarMax and got my son approved for a 2016 dodge dart. Monday, no call, no contact, but gateway ran my credit SEVERAL times. More
by Luvdcdcd
Employees Worked With
Doug
May 15, 2017
awesome service A few things that stood out to me was the service department has changed their hours on Saturday's they are open longer which is great, the other thin A few things that stood out to me was the service department has changed their hours on Saturday's they are open longer which is great, the other thing was for a Saturday morning we went at 6:45 a.m. to be there as soon as we could to get our car in and out, we were not alone with that train of thought, we were maybe 3rd in line there was maybe 2 other lines but the minute those bay doors went up all you saw was the service people/advisor's greeting everyone each car good morning how can we help you today! there was a woman she was a service advisort and she was just smiling at everyone saying how are you, it was awesome! there was so many service specialist saying just doing what they need to do to take care of all the customer's and do it fast. We work directly with the same service advisor Robert Hernendez he always goes above and beyond to help us get us in and out fast. I believe in good customer service I work in the customer service industry and it's hard to come by now a day's and when you get good service I feel the person and the company need to be recognized in this case on a Saturday morning at 7 a.m. that whole service department was awesome! More
by Jolina Santa Maria
Employees Worked With
Robert Hernandez
May 05, 2017
Very easy From walking into the door my salesmen Alfonso was very professional and listened to my wants and needs. After deciding to buy my new truck the finan From walking into the door my salesmen Alfonso was very professional and listened to my wants and needs. After deciding to buy my new truck the finance was very quick and Alex explained everything as we went through the contract. When the time comes again for a new vehicle Gateway will be my 1st choice. More
by Brian
Employees Worked With
Alfonso Gastelum
