Gateway Chevrolet - Service Center

Communication is not always great- not told reasonable expectations at first visit. Better info on second visit- BUT they did not follow thru and have my keys ready when promised. So had to wait almost an expectations at first visit. Better info on second visit- BUT they did not follow thru and have my keys ready when promised. So had to wait almost an hour to pick up the car. Then when I got car back, little things like the rear view mirror being upside down after the install were annoying. More

My service advisor Anthony was very knowledgeable and kept me informed along the repair timeline. kept me informed along the repair timeline. More

They had a great setup for service. It was a very easy experience and everything was done as expected. It was a very easy experience and everything was done as expected. More

We made an appointment for 10:40 on a Monday morning and dropped the car off at 7. We were then told that it may take 4 days to get to it for a diagnosis (it took 3). So what’s the point of making an appoin dropped the car off at 7. We were then told that it may take 4 days to get to it for a diagnosis (it took 3). So what’s the point of making an appointment? Our service advisor Trinidad, said that he didn’t know they replaced the catalytic convertor and oxygen sensors under a recall, even though my wife gave him the paperwork. He said the one they installed was conveniently only under warranty for 1 year and it failed at 13 months. They’d be happy to install a new one for around $2000. I told them that we couldn’t pay that much every year since that is apparently how long theirs last. My wife thinks they install the worst one they can and charge Chevy as much as they can and then charge the vehicle owners thousands more when they fail just outside the warranty. But that is only our opinion. Anyway, we won’t go back there. More

The service department was great got me in and out. They treated me well and my car They treated me well and my car More

The service and sales staff are very friendly and helpful. The were also very knowledgeable helpful. The were also very knowledgeable More

The dealership is always clean and accessible. Mr Zackery Sheldon and my machanic, Devon Murdock satisfied my concern completly. They were very curtious and accommodating. Mr Zackery Sheldon and my machanic, Devon Murdock satisfied my concern completly. They were very curtious and accommodating. More

They are very quick and efficient. Very friendly staff and they make you feel welcome. Thanks. Very friendly staff and they make you feel welcome. Thanks. More

Clean, organized, courteous and professional. On time appt.s..Zac, my service advisor is knowledgeable and explains everything... On time appt.s..Zac, my service advisor is knowledgeable and explains everything... More

Fantastic service, great communication, wonderful followup. Zack was my service advisor, and answered all of my questions. He pointed out that one of my batteries was suspect. followup. Zack was my service advisor, and answered all of my questions. He pointed out that one of my batteries was suspect. More