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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
4,001 Reviews

4,001 Reviews of Gateway Chevrolet - Service Center

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October 25, 2022

Only will communicate with the customer through text message...they dont speak with you. Not good customer service. They make you feel like they dont have time for the customer. So sad. More

by CARODRIGUEZ0307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 13, 2022 -

Gateway Chevrolet responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. - Team Gateway

October 25, 2022

They did an inspection. And then my tire popped on the way home not two miles away that’s not service I could of crashed I was on the freeway that’s very dangerous and needs More

by ALBERTROCHAFREE2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Bieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Gateway Chevrolet responded

Hello, thank you for rating us. We're disappointed that your customer experience was less than satisfactory and would like a chance to understand details and make it right. Please reach out to us at (623) 250-3357 at your earliest convenience. We hope you will consider us again in the future.

October 25, 2022

I worked for Lowe's for fifteen years in management customer service horrible I will not return More

by timothykeel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mack McPherson
Oct 26, 2022 -

Gateway Chevrolet responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

October 24, 2022

Second time bringing my vehicle here and im absolutely satisfied with the customer service here! Never taking my vehicle anywhere else. Service is done in a timely matter can't beat that. More

by rachellevaldez13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 26, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 24, 2022

Zac was attentive and courteous. He kept me informed on my vehicles issues and it’s completion. More

by teamsunhouse3945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Zac
Oct 26, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 21, 2022

You cracked my dash, I'm not a happy camper. At least you could have said something. More

by davsmoran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Bieber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Gateway Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 239-8343 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 21, 2022

They were friendly, professional, fair, and prompt in working with me. My car was serviced in a timely manner and they even washed it as a courtesy. Cody did a great job with communication and keeping More

by DEBIGLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 23, 2022 -

Gateway Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Thank you, and have a fantastic day!

October 21, 2022

Great service, always keeps me posted on how my truck is doing. My kid misses the cookies in the lobby though More

by ROBERTO.ENRIQUEZ85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic
Oct 26, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 20, 2022

Very welcoming experience. The people there were very easy to work with. I will use them again. More

by ASANDOVAL1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trinidad
Oct 23, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 20, 2022

Great service great professionalism plus they give you all the information that you need thank you More

by fernando.zamorano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 23, 2022 -

Gateway Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for the great review!

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