Gateway Chevrolet - Service Center

It was a pleasure working with Cliff. He was helpful when it came to my oil change. He was helpful when it came to my oil change. More

Absolutely awful service from start to finish. Cliff Levinsky has the worst customer service. He would not return calls or provide updates on my vehicle until I had to call and ask for a service Cliff Levinsky has the worst customer service. He would not return calls or provide updates on my vehicle until I had to call and ask for a service manager (John who was also exceptionally rude). At one point he accused me of calling him a liar, which I never did, although he did in fact lie to me several times throughout the month. He also hung up on me when I asked questions that he didn't have answers for. They had my brand new vehicle for over a month, longer than I had it before the repair needed to be done. When my car was finally done, they didn't even fill the engine back up with fluid, it was under a minimum amount. When they returned it, there are several scratches in the interior and exterior of the vehicle and they refuse to do anything about it. When I asked to speak to someone about it, they refused, even though they admit that the photos they took of my vehicle prior to working on it show none of the damage. Stay far away from this dealership!!! More

Worst service center I’ve ever been to. I regret the car I bought, it only lasted a month before having to sit at the service center for weeks. Jenny was horrible, never answered her phone I regret the car I bought, it only lasted a month before having to sit at the service center for weeks. Jenny was horrible, never answered her phone and completely dropped the ball with getting me a rental. I paid so much out of pocket because of her mistakes and uselessness. I had to pay for Lyft rides to and from work for a week because she never got me a rental and they supposedly had no loaners available. So because they had no loaners and my brand new car was a piece of crap, I had to then pay for rides everywhere. Their service on my car was a waste of time, all of my complaints that I stated were going on with the car, when I got the car back all the paperwork said they weren’t able to duplicate the error and just brushed everything off saying nothing was wrong other than the check engine light. Don’t go here. More

Liz was a great worker she never fails to explain everything in detail and is always understanding with customers. everything in detail and is always understanding with customers. More

Very nive to work with them and so reliable to work with them so nice them so nice More

Took longer than necessary to start service work on my car. I am out of state with no other means of transportation! ?? car. I am out of state with no other means of transportation! ?? More

The tech who done my previous oil change never returned my wheel hub lock key. The dealership offered to sell me a new one. That was not acceptable. The dealership has not replaced my locks. I may start us my wheel hub lock key. The dealership offered to sell me a new one. That was not acceptable. The dealership has not replaced my locks. I may start using a different dealership More

Easy to make appointment. Was taken good care of by service tech. In and out quickly. Was taken good care of by service tech. In and out quickly. More

Cliff was wonderful to work with. He communicated and made the process easy. I appreciate them sending a Lyft so I could pick up my car. He communicated and made the process easy. I appreciate them sending a Lyft so I could pick up my car. More

Everything was great, very sufficient. And everything was done in a timely manner. I will always keep taking my car back there. Since everything has been taken care of very nicely. And everything was done in a timely manner. I will always keep taking my car back there. Since everything has been taken care of very nicely. More