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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,991 Reviews

3,991 Reviews of Gateway Chevrolet - Service Center

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July 15, 2022

Very accommodating, timely and helpful. Kelli was great and kept me informed throughout the entire visit. Thank you. More

by ALVAREZ5449
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Musal, Sergio Sandoval
Report | Print
Jul 19, 2022 -

Gateway Chevrolet responded

Hi ALVAREZ5449, thank you for your kind review; we are happy to pass along your comments to Kelli and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

July 15, 2022

Will not return for any future service do to poor communication and late response time on returning calls More

by kMccarthy040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donald Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2022 -

Gateway Chevrolet responded

Thank you kMccarthy040 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

July 14, 2022

As always the service dept is great along with customer service! Cody is the Best! More

by lz_1702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody in service
Report | Print
Jul 16, 2022 -

Gateway Chevrolet responded

Hi lz_1702, thank you for your kind review; we are happy to pass along your comments to Liz and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

July 14, 2022

2 and a half hours for a oil change. With a appointment. Service rep. Told me that appointments don't matter, and that it was extra time for a car wash. Last time I will ever buy a car t More

by adidas15tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2022 -

Gateway Chevrolet responded

Thank you adidas15tom for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623)687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

July 13, 2022

It’s was a great experience, fast friendly service the advisor Luis was very helpful and friendly. More

by GUSHERNANDEZ1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Castro
Report | Print
Jul 15, 2022 -

Gateway Chevrolet responded

Hello GUSHERNANDEZ1965, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

July 13, 2022

The staff were super friendly and knowledgeable. The wait was a little much as it took over 3 hours for an oil change only. More

by tntmomma22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Jul 15, 2022 -

Gateway Chevrolet responded

Hello tntmomma22, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

July 13, 2022

Such a better experience. Service was fast and efficient were able to get all the work done in a timely manner. Was informed of everything and updates on the timeframe through More

by gregoryjbeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jul 15, 2022 -

Gateway Chevrolet responded

Hello gregoryjbeder, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

July 12, 2022

The person who attended me was very friendly. I was a very good experience and I would like this person to continue to take care of me in the future. More

by ELIASJASSO
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 14, 2022 -

Gateway Chevrolet responded

Hello ELIASJASSO, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

July 12, 2022

DISHONEST VERY EXPENSIVE UNPROFESIONAL NEVER GO BACK TO THIS PLACE WORSE CUSTOMER SERVICE LAST TIME More

by GINA051772
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
cory
Report | Print
Jul 16, 2022 -

Gateway Chevrolet responded

Thank you GINA051772 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

Jul 16, 2022 -

GINA051772 responded

YOU SHOULD NOT BE CALLING MY DAUGTHER THAT IS VERY UNPROFESIONAL IF I DONT ANSWER YOU CALLS IT IS BECAUSE I DONT WANT IT! AND YOU ARE BOTHERING MY DAUGHTER WHAT IS WRONG WITH YOU?! I ALREADY REVIEWED YOUR SERVICES HAS THE WORSE TAKE MY CAR FOR OIL CHANGE AND GOT IT BACK WITH CHECK ENGINE LIGTH ON AND THE AC NOT WORKING . STOP CALLING MY DAUGTHER LIDIA OR I WILL REPORT YOU WITH BBB YOUR STORE DIDNT DO NOTHING ANY EFFOR TO FIXED MY CAR

July 12, 2022

Got in my car, noticed the driver side mirror was pushed in. When I got home, I saw why it was out of position. Someone hit a side wall and scratched the paint off. It has the blue Chevy paint that is all o More

by dpbanda6
Recommend Dealer
No
Employees Worked With
Dan Bieber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2022 -

Gateway Chevrolet responded

Thank you dpbanda6 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We are pleased to learn that you had a chance to talk with someone from our management department and resolved this issue. We value your business and look forward to your next visit with us here at Gateway Chevrolet. Best Wishes, Team Gateway

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