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Gateway Chevrolet - Service Center
Avondale, AZ
3,997 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,998 Reviews of Gateway Chevrolet - Service Center
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June 17, 2022
Now this is how service should be done. This was the best and easiest experience I’ve ever had at a service center at a dealership. I have found the place where all my cars will now be se This was the best and easiest experience I’ve ever had at a service center at a dealership. I have found the place where all my cars will now be serviced, these folks are second to none in service quality. More
by rmjohnson952
Verified CustomerEmployees Worked With
Dominick
June 17, 2022
Very very very poor service. I hate that I purchased my truck from here and got the extended warranty from this place. My truck is leaking something so I took it in to get looked I hate that I purchased my truck from here and got the extended warranty from this place. My truck is leaking something so I took it in to get looked at on a Monday. I scheduled this appointment 2 weeks out. when I took it in I was told to plan on my truck not being looked at until Wednesday. I was okay with that because they were telling me well in advance. There was no communication initiated from the service members I had to make all the phone calls and texts reaching out to them about the status of my vehicle. My truck was not looked at until Thursday and I was told that I was lucky it was looked at because the service guy told me he had me "cut the line" because I was demanding answers. then they told me nothing was wrong with my truck even though it billows out white smoke and smells like something is burning. I then asked my mechanic and he told me what to tell the dealership and then the serviceman changed the diagnostic of my truck saying that it was leaking but it wasn't enough of a leak to be fixed and that my extended warranty wouldn't cover it. I said I was trying to be proactive in taking care of my truck and they were telling me it needed to be a bigger issue... how does that make sense? I finally got my truck back on a Friday after being told they would have it for a max of 3 days. Nothing was done to my truck and I lost out on work because of their lack of communication, false communication, and lack of honoring their extended warranty. I only got my truck back that same week because I made an ordeal about it because I wasn't going to be shafted and then to be told nothing was wrong with it and then there was something wrong with it after I told them what my mechanic said and then them proceeding to tell me it wasn't a big enough issue to warrant them fixing it with the extended warranty. More
by natali.olveda
Employees Worked With
Service Dept.
June 16, 2022
I have normally never had an issue with this dealership. Unfortunetly when I brought my car in for an oil change this last time. I had an appointment for 9:20 am and I promptly arrived at 910. I ended up w Unfortunetly when I brought my car in for an oil change this last time. I had an appointment for 9:20 am and I promptly arrived at 910. I ended up waiting 4 hours for my oil change to be done. I never got any updates after a few hours I went to the advisor and asked for an update. I was told it would be around another 30 minutes. It ended up being like another hour and a half. Then another employee came and told me that they were just doing paperwork should be ready in about 5 minutes. I ended up waiting another 30 minutes. More
by QueenB
Employees Worked With
Luis aviles
June 16, 2022
This Dealership has been great to work with. The service department is on top of everything and keep you informed the whole way. I would highly recommend them to friends and family The service department is on top of everything and keep you informed the whole way. I would highly recommend them to friends and family More
by asmcglasson1
Employees Worked With
Zach
