Gateway Chevrolet - Service Center

I was very unhappy with the service and communication I received during my recent visit. I dropped the vehicle off on a Sunday evening and placed keys in the envelope in the drop box and indicated before received during my recent visit. I dropped the vehicle off on a Sunday evening and placed keys in the envelope in the drop box and indicated before any work is done please contact me. For 2 days I never heard a word from Gateway. I ended up calling them 3 times trying to get a status. When I did get a call back the Service Rep made the statement "As we mentioned when you dropped of the vehicle, it could take 4-7 days before the vehicle is done." I did correct him and remind him that when I dropped off the vehicle it was a Sunday evening and keys were left in the drop box. No one provided me with any info at that time. I still had to contact Gateway a few more times to get an update because no one was keeping me informed of the status on my truck. During those calls the sales rep said they were troubleshooting and that he would get an update and call me back. Needless to say, he never called back. When they finally called it was late on Thursday and they said they figured out my problem and the truck was ready. When I went to pick up the truck they were going to charge me $150.00! My truck is new and under warranty. When I asked why the charges the rep was somewhat rude and said "As I mentioned when you dropped off the vehicle, there would be a $150.00 diagnostics fee." At that point I had just about enough and was a bit mad. I reminded him once again that I dropped the vehicle off on Sunday evening and no one at that time or any time thereafter contacted me regarding anything to do with my vehicle or any charges. I also reminded him that I had left specific instructions for them to contact me prior to making any repairs, etc. and they did not honor my wishes. I must say this is one of the worst experiences I've had with any dealerships. I am a loyal Chevy owner and I am sure glad that not all Chevy Dealerships operate like this or I would have to think about changing my choice of vehicles. More

Made appointment to get service on my truck advise had interlock device not aware 80 fee checked in for service waited 2 hours for them to tell me about the fee so was not able to service my truck live al interlock device not aware 80 fee checked in for service waited 2 hours for them to tell me about the fee so was not able to service my truck live almost 25 minutes away More

The problem was fixed, thankfully in just one day. Because this dealer didn't have any loaner vehicle if I had to keep mine there longer Because this dealer didn't have any loaner vehicle if I had to keep mine there longer More

Everyone was very knowledgeable and helpful. They answered all my questions and the inspection that I needed was complete in a small amount of time answered all my questions and the inspection that I needed was complete in a small amount of time More

The service was ok, I just think it could have been done a bit quicker a bit quicker More

Great service and communication gave me a discount for the wait over all great experience the wait over all great experience More

Liz has a positive attitude always with a smile very welcoming l look forward to my oil changes welcoming l look forward to my oil changes More

DOES NOT CARE ABOUT CUSTOMERS. PROFIT OVER PEOPLE! Rude, no customer service, does not own up to mistakes, blames customer for everything! no customer service, does not own up to mistakes, blames customer for everything! More

Good dealership fast Service Nice Persons I will recommend this dealership to anybody thank you recommend this dealership to anybody thank you More

Always an amazing experience every time I go in for a car service. Good atmosphere service. Good atmosphere More