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Gateway Chevrolet - Service Center
Avondale, AZ
3,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,990 Reviews of Gateway Chevrolet - Service Center
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July 19, 2021
Not often do they get me in/out quickly for my oil change. I usually expect it to take them several hours. This last appointment was the first time it was ready in less than hour. change. I usually expect it to take them several hours. This last appointment was the first time it was ready in less than hour. More
by COURTNEY RUTHERFORD
Verified CustomerEmployees Worked With
Liz
July 19, 2021
a oil change should not take over two hours. i called to see if you did walk-ins and was told only by appointment when i arrived for my appointment i was told it would be two hours why should it take two ho see if you did walk-ins and was told only by appointment when i arrived for my appointment i was told it would be two hours why should it take two hours or more for an oil change. I ask if it included tire rotation and they said it did and was ask if i wanted a wash and i said ok when my truck was done i looked at my truck it showed no signs of being washed which leads me to believe that my tires wore not rotated. again two hours or more for an oil change when my appointment is very disappointing. More
by RHUNT20
Employees Worked With
service dept
July 16, 2021
Bad customer service. I never got fallow calls, updates, or status. Whenever I reached out to my assigned advisor never got a call or text back. I never got offered or asked for a loner, although it would t or status. Whenever I reached out to my assigned advisor never got a call or text back. I never got offered or asked for a loner, although it would take a long time. I had to drive out to the dealership twice to get information and just to be told the part is backed ordered and unable to even get it until 4-6 months. But if it wasn’t for me reaching out, I never heard back from the dealership. I got my car back extremely dirty, looked abandoned in a junkyard, not even a courtesy car wash for not even being able to fix it. I took it somewhere else, and it got fixed in two days. This place is only suitable for oil changes, that’s all. More
by PEREZG2483
Employees Worked With
Robert Hernandez, Yulissa
July 16, 2021
Robert Hernandez is the best service representative I have ever worked with at a dealership. He is a huge asset to Chevy and a great representation of great service. have ever worked with at a dealership. He is a huge asset to Chevy and a great representation of great service. More
by java143.js
Employees Worked With
Robert Hernandez
July 16, 2021
Robert in service took care of everything I needed done on my last visit. He is very busy, but takes time getting everything done and right the first time. I appreciate the service that Robert provides t on my last visit. He is very busy, but takes time getting everything done and right the first time. I appreciate the service that Robert provides to his customers. More
by rrussell38
Employees Worked With
Service advisor - Robert
July 16, 2021
Zach and Gateway Chevrolet always take care of my needs in a timely and efficient manner. I know I will be taken care of with any mechanical issues or maintenance needs I have. Thank you! in a timely and efficient manner. I know I will be taken care of with any mechanical issues or maintenance needs I have. Thank you! More
by l.lindsey
Employees Worked With
Zach Service Department
July 16, 2021
Always very professional!! John Sheldon is the greatest! Great service everytime I go there. Would recommend to family & friends. Wouldn’t go anywhere else! There great! Great service everytime I go there. Would recommend to family & friends. Wouldn’t go anywhere else! There great! More
by vidia6
Employees Worked With
Zach Sheldon
July 15, 2021
The service department was very friendly and professional. They kept me informed and took care of my car. I appreciate the excellent service. I will be a returning customer if needed. professional. They kept me informed and took care of my car. I appreciate the excellent service. I will be a returning customer if needed. More
by hardhitter1968
Employees Worked With
John. Service department
July 15, 2021
Making an appointment online was fast and easy. My appointment time was easy to set up and I was treated respectfully. I would recommend this service to others! appointment time was easy to set up and I was treated respectfully. I would recommend this service to others! More
by amber8105
Employees Worked With
Services
July 15, 2021
Lack of customer service and care for its customers, took my car in for the first time to this dealer and probably the last time. This was the first time ive ever left my car and had it looking worse when i my car in for the first time to this dealer and probably the last time. This was the first time ive ever left my car and had it looking worse when i went to pick it up. left my car extremely dirty and with low tire pressure. sure made it seem like they didnt really check much. im glad there wasnt any issues with my car cause by the looks of how they gave me my car back i wouldnt trust they would have my best interest and actually would want to help me out. More
by RAMIRO_RODRIGUEZ300
Employees Worked With
John
