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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,991 Reviews

3,991 Reviews of Gateway Chevrolet - Service Center

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March 02, 2021

Great job, Rob always is helpful. Picked car up on time and was the way I wanted. Clean atmosphere and nice company to work with More

by thomasonphx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Hernandez
Mar 02, 2021 -

Gateway Chevrolet responded

Hi thomasonphx, thank you for your kind review; we are happy to pass along your comments to Robert and the team here at Gateway Chevrolet, Inc.! Thank you again for choosing Gateway Chevrolet, Inc. and we hope to see you again. Best Wishes, Team Gateway

March 02, 2021

2 of 2 visits the worst customer service ever! Would not return here for anything...service or purchase. The customer service on both occasions have been the same, poor! More

by sanedwards66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach Sheldon
Mar 17, 2021 -

Gateway Chevrolet responded

Thank you sanedwards66 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

March 01, 2021

I was treated very well at Gateway Service Dept. I was in and out in just over an hour having my 2016 silverado serviced Thank you More

by popeye4815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
Mar 02, 2021 -

Gateway Chevrolet responded

Hello popeye4815, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Best Wishes, Team Gateway

February 26, 2021

The service was Great and very fast. The service advisor was very helpful and informative. I will definitely visit again. i was very pleased with the work done to my vehicle. More

by JOEFP72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lizz diaz
Mar 02, 2021 -

Gateway Chevrolet responded

Hi JOEFP72, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

February 26, 2021

We had a good experience with out most recent service. Warranty was honored when needed, and prices were as good as expected when we needed to pay. Our wait time was pretty long (2 hours) even though we More

by livetoinspireajg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandra
Mar 02, 2021 -

Gateway Chevrolet responded

Hi livetoinspireajg, thank you for your kind review; we are happy to pass along your comments to Alejandra and the team here at Gateway Chevrolet, Inc.! If you have any further questions, please give us a call. We're always happy to help! Best Wishes, Best Wishes, Team Gateway

February 26, 2021

Michael is awesome!We had a good experience in the Michael is awesome! We had a good experience in the dealership and Michael made us feel like family when we needed a new vehicle solution. More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 02, 2021 -

Gateway Chevrolet responded

James Thanks for highlighting some of our staff who helped make this such a great experience. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. We look forward to your next visit! Take care! All the Best, Team Gateway

February 26, 2021

Gateway has really took care of all of my needs. Rob helped me out and he was awesome. Took both my vehicles in. Thank you Gateway. More

by sammy_garcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
Mar 02, 2021 -

Gateway Chevrolet responded

sammy_garcia Wow, what great feedback thank you for your 5 star review. Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us. If you have any further questions, please give us a call. We're always happy to help! All the Best, Team Gateway

February 25, 2021

Drop my truck off didn't get touched till the second day after calling. When we finally drove off it was shaking after having the brakes done. Had to take it back again the next day. More

by dlinton9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Mar 17, 2021 -

Gateway Chevrolet responded

Thank you dlinton9 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

February 24, 2021

The lady checking my car in was not very nice. I understand it was early and there were a lot of cars but she could have been a little nicer. Also there were two younger employees that you could tel More

by shelby.mask
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Honestly no one said their name so I have no idea who they are
Feb 25, 2021 -

Gateway Chevrolet responded

shelby.mask Hello, we are sorry to hear that our visit in was anything less than great. We are interested in learning more about your particular situation. Our team strives for excellence so we are disappointed to hear about your experience. We would like the oppertunity to speak with you. Please feel free to contact a member of our management team at your earliest convivence (623)687-3523. All the Best, Management

February 24, 2021

Whenever I take my car to change oil, they return it to me badly broken down from different things. I am super disappointed in the work and quality they have and so much that one pays for a bad service More

by EUGENIA.MARIA.MG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't no at name
Mar 11, 2021 -

Gateway Chevrolet responded

Thank you EUGENIA.MARIA.MG for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

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