Gateway Chevrolet - Service Center

The intake went well, the service was done promptly and to our expectation. However when trying to pick up our vehicle our service rep was too busy “catching up with a buddy” to help us. There is zero reas to our expectation. However when trying to pick up our vehicle our service rep was too busy “catching up with a buddy” to help us. There is zero reason to wait 15 minutes so someone can chat. In the end we asked if the rep had spoken to our insurance and he just threw his hands up....Jen Charlton More

Liz was awesome and kept me updated. My only issue is.....I had an appointment at 11:45 am, and I finally drove out at 3:12 pm. I was there for an oil change. is.....I had an appointment at 11:45 am, and I finally drove out at 3:12 pm. I was there for an oil change. More

Quick and efficient! I don't remember my rep's name but he answered all my questions. The girls at the cashiers desk also were very friendly and helpful. Thank you. he answered all my questions. The girls at the cashiers desk also were very friendly and helpful. Thank you. More

The service team is Awesome! my service adviser John Shelden steps up above and beyond ever time. In the last 5 years John has proven himself to be professional, knowledgeable and very!!! friendly he ge Shelden steps up above and beyond ever time. In the last 5 years John has proven himself to be professional, knowledgeable and very!!! friendly he get's me in and out in a timely manner. Also, set me up for a shuttle if needed. More

It was good and all, the service team always assist me when I need it but it’s just the interior that’s messing up the car. I’ve been having that issue since I first got the car, first they put a stronger when I need it but it’s just the interior that’s messing up the car. I’ve been having that issue since I first got the car, first they put a stronger glue to keep it up but it kept falling. Then they changed the complete sunroof part but still the inside kept coming down so they did go ahead and order me a brand new part, but the day I picked up the car it had already fallen down even though it was brand new. They even had to remove my windshield to be able to put in the part. So I do appreciate it that they keep putting in the work, but I’m not sure about that sunroof part I’m not sure what’s going on with that. More

the people at Gateway Chevrolet are very friendly supportive professional and knowledgeable, my service advisor Kyle Mitchell in the last 2 visits to service department prove himself to be profession supportive professional and knowledgeable, my service advisor Kyle Mitchell in the last 2 visits to service department prove himself to be professional, knowledgeable and very friendly he got me in and out in timely manner set me for pick up and drop service I recommend Gateway Chevrolet to any one. More

Good customer service. Nice and friendly. Nick work and customer environment. Super efficient and work was done quicker than I thought. Totally recommended for any one customer environment. Super efficient and work was done quicker than I thought. Totally recommended for any one More

Great experience! Service was down to the point and fast. Wait time was great, professional service, I would recommend people to this location in the future Wait time was great, professional service, I would recommend people to this location in the future More

Easy to get an appointment and Kyle, the service writer was professional and communicative. Great service! My car was finished quickly, washed, and checkout was easy. was professional and communicative. Great service! My car was finished quickly, washed, and checkout was easy. More

Paul from the service department was by far the best service representative I've ever worked with. He truly is there to assist the customers. Never once did he make me feel like he was just there to r service representative I've ever worked with. He truly is there to assist the customers. Never once did he make me feel like he was just there to rein me in so he could get my money for unnecessary repairs. Paul represented Gateway Chevrolet with honor; they are lucky to have such a loyal employee. I've owned cars for over 45 years and have dealt with many different car dealerships; Paul was the 1st representative I can say is beyond reproach. Hopefully my Impala will not need to visit the dealership often but if it does, I will feel confident that Paul will make the experience as enjoyable as possible for me. More