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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,991 Reviews

3,991 Reviews of Gateway Chevrolet - Service Center

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July 28, 2020

The service is always great, my service rep Noe is so polite and welcoming. I really only bring my SUv to Gateway just for Noe.. he always makes my visits so easy and when I leave I am well informed on w More

by TWOBECUTE
Recommend Dealer
Yes
Employees Worked With
Noe in service
Jul 29, 2020 -

Gateway Chevrolet responded

Thank you for choosing Gateway Chevrolet, Inc. as your first choice for all your automotive needs! We do hope we can be of assistance in the future. Take care! All the best, Chelsea Wheeler

July 27, 2020

I used the online program to schedule the 10K service check. On the day of the appointment Mr. John Sheldon check me in quickly. All work was explained and accomplished in a timely manner. Prices were More

by AlanH
Recommend Dealer
Yes
Employees Worked With
John Sheldon
Jul 28, 2020 -

Gateway Chevrolet responded

Hi, thanks for your praise and kind comments about John. We are always more than happy to assist you if anything else comes up. Take care! All the best, Chelsea Wheeler

July 27, 2020

I was waiting for 3 hours because they forgot to come get me let me know my car was done. Not very happy with that More

by courtneykrejci
Recommend Dealer
No
Employees Worked With
Tyler Mitchell
Aug 18, 2020 -

Gateway Chevrolet responded

Hi, it is disappointing for us to hear that your experience was anything less than great. Courtneykrejci, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gateway Chevrolet, Inc. (623)687-3523

July 27, 2020

Always receive great service from John Sheldon. Keeps me informed of any potential service issues or recommendations on my chevy Silverado. Will be back for additional service. More

by kpkuwahara
Recommend Dealer
Yes
Employees Worked With
John Sheldon
Jul 28, 2020 -

Gateway Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to John here at Gateway Chevrolet, Inc.! Thanks again for the recommendation, and have an amazing day! All the best, Chelsea Wheeler

July 27, 2020

Great Service I was pleasantly surprised by all the things that the service man did. I thought I was just getting an oil change but I got that plus my tires rotated More

by phylis2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Clement
Jul 28, 2020 -

Gateway Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! All the best, Chelsea Wheeler

July 27, 2020

I had a bad experience just went for a oil change after they were done my engine light turned on then they fix that and after that another light was on I couldn’t even drive it felt like I have no control More

by LOURDESTENA426
Recommend Dealer
No
Employees Worked With
Noel
Aug 18, 2020 -

Gateway Chevrolet responded

Lourdestena426, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Here at Gateway Chevrolet, Inc., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (623) 687-3523 to discuss ways we can better serve you in the future. All the best, Management

July 24, 2020

Our sales representative was attentive, onnyhe other hand people in the finance department definitely no people skills what's so ever. The worst experience. I ve purchased 2 vehicles at gateway chevrolet, a More

by mimisky100
Recommend Dealer
No
Employees Worked With
Donald Cummings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Gateway Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was less than great. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (623) 687-3523. All the best, Management

July 23, 2020

Robert takes good care of me and my Trail Boss. I tell people to see him for there service needs. Robert is always professional and honest. More

by masnx5
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez service
Jul 25, 2020 -

Gateway Chevrolet responded

Hello, we are glad we could help! We can't wait to see you again, have a great day. All the best, Chelsea Wheeler

July 23, 2020

Oil change Took longer than usual to get oil changed. My driveway now has three oil stains on it after parking In Driveway when I got home after this appointmen More

by BATCHJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
July 23, 2020

Good and professional. Good work was done. the only problem was a lengthy delay in actually getting the car into the service department....a long lineup was slow moving. More

by paulbenware
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jul 25, 2020 -

Gateway Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope you have a great day! All the best, Chelsea Wheeler

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