Gateway Chevrolet - Service Center

Excellent These guys are the best! Great communication, thorough explanation of what my car needed. John and Joe were great to work with. Highly recommend! M These guys are the best! Great communication, thorough explanation of what my car needed. John and Joe were great to work with. Highly recommend! Marv More

We had no issues in scheduling in the car. Service went well. Was timely and were called when car was finished. The Process went smoothly. well. Was timely and were called when car was finished. The Process went smoothly. More

car running great again, well maintenanced You have some fine gentlemen in your service dept. that are well prepared and extremely smart they make Gateway Chevrolet look top of the line. Just You have some fine gentlemen in your service dept. that are well prepared and extremely smart they make Gateway Chevrolet look top of the line. Just want to thank them for all their help. More

I normally like coming here although I usually explore other options before scheduling anything here due to the cost of service here. But this last time may have impacted any future visits. I scheduled an other options before scheduling anything here due to the cost of service here. But this last time may have impacted any future visits. I scheduled an oil change for my wife's car thinking it would help the wait time but after scheduling the 1010a slot I ended up leaving there until 1p! The rep helping me was new so ill leave his name out cause you can tell he was a bit uncomfortable altogether but he informed me that they would be done before lunch. After a couple hours I went back to ask if he had an update for me he said he'd go check and get back to me. After 15 mins passed he then told me they were wrapping things up and would be out shortly. After 30 mins they came to get me and I was out. He didn't review anything from their usual inspection but I was a bit frustrated so I didn't ask either. I get home and notice the fan remained on as if it was overheating and I also noticed some oil on my driveway. I finally called Zach who is someone I trust there at Gateway and informed him of my experience. He asked that I bring the car back and he would have them take a look. I went back out to check the car again and popped the hood and noticed a cable the leads to a sensor was left unplugged? I just feel that if I decide to pay a bit more for service I expect a better product. Don't feel like I got it this time and possibly affect my decision making when it comes to future maintenance visits. More

Courteous Kyle was very courteous, got the job done in the time frame they told me it would be even though it was a busy day. Good job! Kyle was very courteous, got the job done in the time frame they told me it would be even though it was a busy day. Good job! More

service on perimeter sensors and low propulsion system warni Even though the repair took several days, the service team was excellent and made sure the problem was found and was repaired. Zach did an excellent Even though the repair took several days, the service team was excellent and made sure the problem was found and was repaired. Zach did an excellent job staying on top of the status and was great on follow up. Great job by all ! More

Liz was super kind & very knowledgeable of what she is doing. The Lobby was super clean & fresh also Sanitize very well. I enjoyed my visit like any other days my car is in service doing. The Lobby was super clean & fresh also Sanitize very well. I enjoyed my visit like any other days my car is in service More

This was the first time I was disappointment with the service department. I pay extra for extended bumper to bumper warranty and I brought my truck in for first oil change, my windfalls wiper fluid has service department. I pay extra for extended bumper to bumper warranty and I brought my truck in for first oil change, my windfalls wiper fluid has a leak which wasn't caught, i needed a new tint strip on windshield that i had to replace two days earlier that didn't get done, and I asked if additional anchors could be attached to the truck bed and that wasn't addressed either. So I only got an oil change and I had to call to see if my truck was done after they kept it for 7 hours and I'd made a 10:30am appointment the previous day. Now they need me to bring it in again to complete what they didn't do the first 7 hours the had my truck. 😒 More

John could have been slightly less disinterested in my existence. Maybe he was having a bad morning? I really didn’t have any other interactions with anyone while there, except the young woman at the ca existence. Maybe he was having a bad morning? I really didn’t have any other interactions with anyone while there, except the young woman at the cashier counter. She welcomed us as we came in from the service bay. More