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Gateway Chevrolet - Service Center
Avondale, AZ
3,989 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,989 Reviews of Gateway Chevrolet - Service Center
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June 15, 2020
Went in for a tire check light. I did run into a problem getting the tires. I have a new 2019 malibu and they had to order the new tires from another facility. They initially said only one tire was bad afte getting the tires. I have a new 2019 malibu and they had to order the new tires from another facility. They initially said only one tire was bad after spending hours at the dealer they brought my car out with the tire sensor light still turned on. So I told them and they brought the car back in to double check. When they brought the car back in, it turned out I had a second bad tire that needed replacement. I was extremely frustrated with this experience. As I had brought the car in on friday they checked the car and said come back tomorrow for the installation and so they could order the tire since they had none there in avondale. Saturday spent several hours there and then they told me I had to leave in a dealer car so they can order that second tire. I feel like all of that could have been avoided if they had checked both tires to begin with like I specifically asked them to do. So Monday I went back to get my car and I was pleased that the manager took care of that second part and gave me 2 mini detail services to make up for the inconvenience. I did appreciate that they made up for the issue that was caused. Over all for 2 replacement tires it took a visit on friday, almost a half day Saturday spent waiting for the installation of one tire and monday to get that secondtire done. Prior to this I tried bringing my car in for an oil change and they turned me away twice saying I still had time and they were busy. My vehicle check engine light came on and at that point on the 3rd attempt to take it in they tried to turn me away again saying the oil level was fine but I didnt leave and I insisted they change it anyway since the check engine light was one. (Which to me seemed super odd since the car is brand new and I was there for the 1st ever oil change) so after they did the oil change the check engine light turned off. It definately seems like they could be short staffed on the auto care side. Because these two issues shouldn't have occurred for small routine things. If they had taken the time to really listen to what I was asking for the tires to both be checked I could have been done and out of there hair Saturday. More
by nikirmz89
Verified CustomerEmployees Worked With
It was lady who initially got my intake and problem info down. She clearly didnt listen or notated what it was I needed checked on the car
June 12, 2020
I appreciated thevpick up and drop off service. I was disappointed that they didnt wash the car Maybethat is no longer part of service? I appreciated the cosr, also. Very reasonable. disappointed that they didnt wash the car Maybethat is no longer part of service? I appreciated the cosr, also. Very reasonable. More
by Barbwaz1
Employees Worked With
Service Department scheduler.
June 12, 2020
I would like to express my gratitude on the service I received by Dan Bieber, Parts and Service Director. He is most definitely serving the mission- very impressive! I hope he is recognized for his servi received by Dan Bieber, Parts and Service Director. He is most definitely serving the mission- very impressive! I hope he is recognized for his service. Thank you- RD More
by REGINADORSEY21
Employees Worked With
Dan Bieber
June 11, 2020
The best place for your auto care I always get the best service for my vehicle from John Sheldon and the staff at the service center. I never have to return for the same service that w I always get the best service for my vehicle from John Sheldon and the staff at the service center. I never have to return for the same service that was not to my satisfaction.. More
by JPCVS
Employees Worked With
June 11, 2020
they use my free service on another customer so thats really weird reciving a call that my truck its ready to pick it up when i have it whit me really weird reciving a call that my truck its ready to pick it up when i have it whit me More
by MANUEL.LEON9116
Employees Worked With
Alfonso Gastelum, La Rue Abrams, Josh Bowles, David Dadisho, Bryan Apodaca, Sal Flores, Tony Castel de Oro, Alex Aguirre, Seth Behrens, Bryant Dominguez
June 10, 2020
I’d like the staff, I liked Eric, I liked your service, I’d like the staff, I liked Eric, I liked your service, I enjoyed the car wash. I liked the time that it took to repair my vehicle I’d like the staff, I liked Eric, I liked your service, I enjoyed the car wash. I liked the time that it took to repair my vehicle More
by Sandra ruiz
Employees Worked With
Eric
June 10, 2020
Had my truck serviced was greeted at bay door great customer service talk to service writer explained what i needed done and i am very satisfied with Gateway customer service talk to service writer explained what i needed done and i am very satisfied with Gateway More
by agraciajr
Employees Worked With
Liz
June 10, 2020
This location is not maintaining social distance as required from the state. None of the employees were wearing a mask or gloves. This is not acceptable with the times we are living in. required from the state. None of the employees were wearing a mask or gloves. This is not acceptable with the times we are living in. More
by sandydc_99
Employees Worked With
Danile
June 08, 2020
Left going to Gateway Chevrolet I like when John Shelton waits on me he’s very polite lets me know what’s wrong with my car before the charges are made and I hope he doesn’t retire soon I’ve been seeing him waits on me he’s very polite lets me know what’s wrong with my car before the charges are made and I hope he doesn’t retire soon I’ve been seeing him for a lot of years now and hope to keep on seeing him More
by MARILYNSIG
Employees Worked With
John Shelton
