Gateway Kia Warrington

I’ve been reaching out to all the Kia dealerships within 2 hours of me looking for a specific car. Kayla was awesome to deal with and a great help in confirming the car I’m looking for was on location! Then 2 hours of me looking for a specific car. Kayla was awesome to deal with and a great help in confirming the car I’m looking for was on location! Then I was transferred to Alex for the sales process and the whole experience ended in a disappointing 30 seconds. He asked when I could come and I said I could be there the next day. Then when I asked about the price he quoted me 10K over MSRP. He said I should be getting a lot for my totaled car so he couldn’t give me a deal. Assumptions are always so helpful. I said I’m not looking to pay that much over MSRP and then he said good luck with that and hung up. Easily the rudest, cockiest, and most arrogant salesperson I’ve had the pleasure of speaking with thus far. Thanks, Alex! P.S. I reserved my K5 with a different dealership at MSRP. More

Today I went in to the dealership to buy out my lease, purchase the car outright. Price quoted was $4,000+ more than the residual, which was my only responsibility, plus taxes, tags, etc. Argued we had purchase the car outright. Price quoted was $4,000+ more than the residual, which was my only responsibility, plus taxes, tags, etc. Argued we had a legally binding agreement and they throw on these extra obligations, i.e. safety check for liability. They inspected my car in February....no need and I am not responsible. Buy out is "as is...where is", so that is BS. When I refused to pay what they requested, refused to further show me the paper with the numbers on it. I found through Kia finance there is a third party option, but that takes a couple of weeks. Bergey's in Lansdale has a better offer, but they are two months out with lease buy outs right now. In the end, I called consumer protection, went back to the dealership, spoke with the manager, who asked if I would be willing to pay $2,000 over....NO, I will pay what I am legally obligated to pay per my contract! He will consult with owner if they will do an exception (not an exception, I am under no obligation). If I am not able to do the buyout on Monday per the contract (and per consumer protection, I do not have to do any docs through the dealer, can go to any tags place for much less), I will start the formal complaint process. In recent weeks, despite having a lease due soon, I was refused test driving a car because I was not a guaranteed sale in the near future, I was made to come in for a buyout price that they can quote over the phone, they just wouldn't. Market addendum pricing is WAY over that of other dealerships, up to $10,000 added on price of the car. Loved my Kia, shady tactics. Will never go there again. Lost someone who would have been a loyal customer. Sad how many people may have fallen for their tactics. More

Please heed all of the negative reviews. This dealership is the worst. My lease is up and I want to purchase the car. According to the contract it should cost the residual, a $500 lease term This dealership is the worst. My lease is up and I want to purchase the car. According to the contract it should cost the residual, a $500 lease termination fee, plus applicable taxes, title and transfer fees. Kia is not licensed to sell cars direct to consumers in PA, so I have to go through a dealer. Gateway's 'offer was $3000 more than I expected to pay. When I pointed that out, I was told that facilitating the sale was creating work for them and they expected to be paid for it. They are entitled to something but processing some paperwork hardly seems to be worth 3 grand. They told me to try my luck at another dealership. I told them to f*k off. The whole vibe of this place is shady. Avoid it if at all possible. More

Our experience was too notch. Hez was knowledgeable, honest and patient. He made the entire process enjoyable and easy. Hez was knowledgeable, honest and patient. He made the entire process enjoyable and easy. More

Full of xx and lies. They tried to play and fool of me. Full of xx and lies. They tried to play and fool of me. Once I found the tricks. The situation was getting out of control. Voice abuse or even life Full of xx and lies. They tried to play and fool of me. Once I found the tricks. The situation was getting out of control. Voice abuse or even life threatening is here. I almost called 911 for help. Buyers do not trust anything they say. I wanted to buy out lease. They brough out a lease returning paper and asked me to sign. I refused and decided walk away. No, I coul not. Someone jumped out and yelled " You must turn in the keys!" xxx, there was no deal no agreement no signed paper. Now I need surrend my keys otherwise I will be hurt. “There will be consequence if you don't turn in the keys". They tried to abuse/rob me. I almost called 911 because this is a life threatening. Can you believe a sales want to rob the customer? I know this is radicous. But it happened. Don't even think of coming here. Unless you are prepared to be abused or even being robbed. More

My vehicle lease is due to reach maturity in October, 2021. The contract states that I am able to purchase the vehicle for the residual value and that there would be no fees associate with the purchase. 2021. The contract states that I am able to purchase the vehicle for the residual value and that there would be no fees associate with the purchase. I went to Gateway Kia, where I’d signed the lease agreement, to purchase the car. At that time the dealer representative told me that there would be fees associated with the purchase. After telling him that my contract stated otherwise, I was asked to show him the paperwork, which I did. He then told me that he would be unable to sell me the vehicle for the contract price and that I would need to take it up with Kia. Kia is no licensed to sell in PA so referred me to a 3rd party where I'll have to pay additional fees. The lease end process with Kia is so bad that I'll never purchase/lease another Kia or Hyundai. Gateway, in particular, is horrible in how they tried to breach the contract. Avoid them like the plague. More

the most dishonest people. Deal was agreed upon and they sold the car behind my back. NEVER buy from these people. one lie after the next. John Clark is the top of the sales chain so top liar. How can y sold the car behind my back. NEVER buy from these people. one lie after the next. John Clark is the top of the sales chain so top liar. How can you agree to a deal ask to wait for end of the month (due to some lie about marketing and the use of the car in question) to come in and then the day before sell the car and blame it on the sister dealership (take responsibility). They will not get my business and my hope is NO PERSON SHOPPING FOR A CAR EVER Use Warrington or Quakertown Kia (who were blamed for the sale of the car that was agreed to me). My hope is that this review will cost them more money then that made on selling the car behind my back More

STAY AWAY!!This dealership is liars and extremely rude. STAY AWAY!! This dealership is liars and extremely rude. I drove 40mins to test drive car they said they had, I called and emailed that day to conf STAY AWAY!! This dealership is liars and extremely rude. I drove 40mins to test drive car they said they had, I called and emailed that day to confirm it was on the lot. When I got there they didn't have it (or any comparable car to test drive) they were unhelpful and very rude. They said they would see if they has it on another lot and it could maybe be there in an hour. They did not care about my time. I WOULD NEVER DO BUSINESS HERE!!! More

Buyers beware. Worst experience I have ever had buying a car. All cars are overpriced. They give you one price and it ends up. The big guy, sales manager is rude and threatened to give me less for my trade? car. All cars are overpriced. They give you one price and it ends up. The big guy, sales manager is rude and threatened to give me less for my trade?? Go to Burlington no hassle. More

in march i purchased a 2020 kia sportage s awd i love the car from the time i got it at the dealer and had a great experience at Gate way worked eli excellent job would highly recommend dealer car from the time i got it at the dealer and had a great experience at Gate way worked eli excellent job would highly recommend dealer More