Gateway Kia Warrington

Don't trust the quotes and make sure you review it to sum it up - Worked with Michelle Griffin to confirm if their dealership partipicate in Kia Friends and Family (KFA) program and depending on which to sum it up - Worked with Michelle Griffin to confirm if their dealership partipicate in Kia Friends and Family (KFA) program and depending on which plan you're on you get invoice price and $500 discount on top of any other incentive/customer cash. There is an existing $6k total in customer cash for the 2019 Sedona EX. She confirmed that their dealership does participate and that the sedona vin is eligible. She was prompt in returning my email and the experience was great! - She then forwarded me to Drew Pursell that's when things started going down and you get the typical dealership experience. I forwarded my first email thread with Michele to him so he's aware what was agreed on but the first quote he provided was based on MSRP. After several back and forth, he was able to quote me everything except the $500 incentive which came with KFA. He said it's not stackable. I have other quotes from other dealership which includes it and on top of that Michele already asked early on and she said it can be all combined. - I then called Larry Beckett ( Drew said that's his desk manager which write up the quote) to see and reconfirm. He definitely lack customer service experience as he asked me to "go straight to the point" when I was trying to introduce who i was and what has transpire. I don't think anyone will appreciate a customer to call in and demand $500 off for no reason. Anyhow he was very distracted and wasn't really paying attention. He then cut me off and said he'll call me back. - Drew then called me and I told him again that if he can honor the $500 incentive then we have a deal and he agreed verbally to lower the price by $500 and I'll make a $2500 cc deposit and will pay entire balance the next day. Luckily I ask him to send me the updated final quotes before I give him my CC info.. THIS SAVED MY LIFE!!! - after an hour I got an email and I got 2 udpated quotes.. one with a change from 3 yr registration to temp registration so they can meet our agreed price. The 2nd one was the original 3 yr term our original term but with $100 or so discount. I replied with an email to him showing him the previous offer showing 3 yrs. - shortly after Larry called and explained that there was some confusion ( how convenient). He then asked me if I don't agree then he'll release the car for sale and I gladly told him to do so and hung up asap. Luckily I did this all via email and not going into their dealership which is 1.5 hrs away.. would've wasted 3 hrs and it would be a nightmare to try to get deposit back. I would say be VERY CAREFUL dealing with this dealership and make sure you have things in writing and in detail. They'll find ways to get every penny from you. I did not force them to accept KFA and thus I started all my email request to all KIA dealership to ask if they accept or not. When they say they do they'll find other way to milk you. More

This is a wonderful car dealership. The salesperson made a smooth transition from answering my questions to making sure I was happy with the new vehicle. The service department is top notch and will get you a smooth transition from answering my questions to making sure I was happy with the new vehicle. The service department is top notch and will get your repairs done promptly. More

Horrible Service department After spending $30,000 at Gateway Kia for a preowned vehicle and having some very positive experiences with the service department at first, I have ha After spending $30,000 at Gateway Kia for a preowned vehicle and having some very positive experiences with the service department at first, I have had the unfortunate case to have received extremely horrible service over the last two occasions. Worse yet, there service advisor was confrontational, disrespectful, unapologetic, could not fix any issues, kept the car for two weeks and provided inaccurate information. After reaching out multiple times to Kia consumer affairs, Gateway Kia has never made a good faith effort to reach out to me or apologize or correct the issue. I don't know what is worse, their attitude or their ability. This was a costly mistake I will not repeat again. More

Not Customer Focused I went to Gateway Kia to look at a KIA Sportage. I arrived in the morning when they were just opening. Saw exact car I was interested in and asked to I went to Gateway Kia to look at a KIA Sportage. I arrived in the morning when they were just opening. Saw exact car I was interested in and asked to take it for a test drive. I was told I would have to come back because there was only 1 sales person and 1 manager there at the moment. I was surprised and responded "can't the manager watch the sales floor while you take me or can't the manager take me." The sales consultant took my comments to the manager and came back and allowed me to test drive the car. I really liked the vehicle but don't make snap decisions. I called later to express my interest and to see how I could lease the vehicle. Because I lived an hour away I asked if we could discuss details on the phone. They refused. Said that was not their policy. Surprising because it looks like they do "internet sales." We hung up and I didn't hear from them for weeks. I then got a call from a representative at their Quakertown location asking me about my interest and she too told me that they don't discuss details on the phone. So that was that. If you want to work with a dealership who is in the current century and willing to negotiate details with you by phone/text/email so you don't have to sit in a dealership for hours or because you don't live nearby, go to Allentown KIA or Sussman KIA. I ultimately leased my car from Allentown but I highly recommend Sussman. Only reason I didn't go with Sussman was Allentown was in my hometown. More

NEVER COMING BACK I want to preface this by saying Stephanie, Autumn, and Sean were all great. My issue is with whatever technician "diagnosed" the AC issue in my 2015 I want to preface this by saying Stephanie, Autumn, and Sean were all great. My issue is with whatever technician "diagnosed" the AC issue in my 2015 Rio last week (6/29). I live an hour away in Philly and bought the car from Gateway last year. Last week, my AC went out and I made an appointment for Saturday to get it checked up. I work during the week and this was literally the only day I am able to to this. I waited for only 20 minutes before I was told that Gateway had to open an issue with Kia because it seemed like the issue was something that could be covered under warranty, and it wasn't a simple issue with the freon like I had initially thought. They specifically told me that the technician got weird readings from whatever machine measures the voltage to the compressor. I was told I had to come all the way back on a weekday (because this was all to complicated and time consuming to do on a busy Saturday) and leave the car there since it needed a lot more diagnosis to find the actual problem and I live too far away for their shuttle to take me home while they do this time consuming thing. So I drove all the way back home in the hot car and then my husband and I drove all the way back yesterday in separate cars (his car hasn't had AC work in years so this was a lot for us in this heat) and left the Rio there overnight. I got a call about an hour and half before Gateway closed today saying that the issue was the freon and the repair had been completed 🤬 So we drove ALL the way back again in my husband's AC-less car to pick up my Rio, which should have been fixed last Saturday since the issue was the freon this whole time. We are both furious and this whole ordeal was unnecessary and wasted 4 HOURS of our time in the HOT cars when this was supposed to be a relaxing couple days off for both of us. Needless to say, I will NEVER bring my Rio back to Gateway. No amount of apologies or gift certificates or whatever will bring me back to your dealership, so don't even bother trying to make up for this. If the service department is too slammed on a Saturday to properly diagnose an issue, then just don't make so many service appointments. My time is just as important as anyone else's. Thanks for wasting my time, gas, and mileage, Gateway, I hope it was worth it. More

Incompetent help call the week ahead of time to schedule an oil change and any necessary 5000 mile check ups asked what day I would like to come in I said Tuesday th call the week ahead of time to schedule an oil change and any necessary 5000 mile check ups asked what day I would like to come in I said Tuesday the woman asked what time are you coming in I said what time do you have available she said seven 730 8 o’clock I said 730 would be fine showed up Tuesday at 7:25 they told me will be an hour and a half wait I said how can that be they told me the service center doesn’t open till 8 o’clock I said I can’t wait I will go to another place all of a sudden the manager came out and explain that the 7 o’clock appointments are for drop off‘s and that the woman who took my appointment never put down that you were waiting for the car I was never asked he apologized and said he was sorry and he would get me in as soon as possible I said I’m going elsewhere and I left this oil change at the dealer was free The money was not Inportant I went elsewhere paid $65 and had my old change done within a half an hour and was on my way home bad service bad communications will not recommend to anyone to service their auto their . The car buying process was very easy and no problems everyone was very nice I wish the service department could be as competent as the sales department More

Horrible experience!! My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgr My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgraded to a "new" 2018 red & black Kia Soul +. Big mistake. After leaving the dealer we noticed several dents in the back passager door on the drivers side. We hadn't taken the car anywhere & I expected the dealer to fix this major issues. The sales manager, service department & salesman did not seem to care and never returned numerous calls to get it repaired. I called Kia headquarters & they didn't care either. They just said to handle it with the dealer. Now we have a new car with dents in the door and a $800.00 body shop estimate to get it fixed. The Salesman my husband dealt with was rude and told me on the phone if we didn't give this dealership a 5 star rating with Kia they couldn't do deals with us again. No worries. I wouldn't buy a bicycle from this underhanded dealership. You just lost 2 customers. Avoid this deceitful business!! ** After the owner read my review on another site he called me and told me I was delusional and a liar- nice way to talk to customers. Also, they kept calling me "hun", etc. Apparently they have no respect for women either. HORRIBLE BUSINESS!!! More

New Car Wonderfully service and great friend this is my third car from gateway Kia there are so great thank you for all your help and pray Wonderfully service and great friend this is my third car from gateway Kia there are so great thank you for all your help and pray More

AMAZING experience From internet search to driving away in my new 2019 Kia Soul; an amazing experience. I am a precvious Kia Soul owner. For the past 5 years I’ve had From internet search to driving away in my new 2019 Kia Soul; an amazing experience. I am a precvious Kia Soul owner. For the past 5 years I’ve had a different car, but have wanted my Kia Soul again. I found the perfect Kia Soul online and wrote to the dealership through the online feature. Dawn Pinyard went over some options with me online and then made me an appointment. Upon arrival I was greeted with happy salesmen willing to help. Dawn assigned me to BJ Walter. BJ went far above expectations and treated with respect and understanding as we worked through the deal! Al from finance came through with an MEGA deal for me which got me out of my current car and into my dream- my Kia Soul!! I walked in as a client and left as a friend. I highly recommend Gateway Kia Warrington!!! More

2019 Kia Sorento Our experience with Gateway Kia was amazing! We worked with BJ Walter and Alexander Frattaroli and they both worked very hard to make sure we got eve Our experience with Gateway Kia was amazing! We worked with BJ Walter and Alexander Frattaroli and they both worked very hard to make sure we got everything we needed in a car while maintaining our budget. My new car is gorgeous and perfect for the family, and BJ & Al went above and beyond to get the car I wanted driven to their location, ran out in the rain to bring the car to us so we didn't have to get wet, and made the dreaded car-buying experience as smooth as it could possibly be. I highly recommend this dealership! More