Gateway Kia Warrington

Incompetent help call the week ahead of time to schedule an oil change and any necessary 5000 mile check ups asked what day I would like to come in I said Tuesday th call the week ahead of time to schedule an oil change and any necessary 5000 mile check ups asked what day I would like to come in I said Tuesday the woman asked what time are you coming in I said what time do you have available she said seven 730 8 o’clock I said 730 would be fine showed up Tuesday at 7:25 they told me will be an hour and a half wait I said how can that be they told me the service center doesn’t open till 8 o’clock I said I can’t wait I will go to another place all of a sudden the manager came out and explain that the 7 o’clock appointments are for drop off‘s and that the woman who took my appointment never put down that you were waiting for the car I was never asked he apologized and said he was sorry and he would get me in as soon as possible I said I’m going elsewhere and I left this oil change at the dealer was free The money was not Inportant I went elsewhere paid $65 and had my old change done within a half an hour and was on my way home bad service bad communications will not recommend to anyone to service their auto their . The car buying process was very easy and no problems everyone was very nice I wish the service department could be as competent as the sales department More

Horrible experience!! My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgr My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgraded to a "new" 2018 red & black Kia Soul +. Big mistake. After leaving the dealer we noticed several dents in the back passager door on the drivers side. We hadn't taken the car anywhere & I expected the dealer to fix this major issues. The sales manager, service department & salesman did not seem to care and never returned numerous calls to get it repaired. I called Kia headquarters & they didn't care either. They just said to handle it with the dealer. Now we have a new car with dents in the door and a $800.00 body shop estimate to get it fixed. The Salesman my husband dealt with was rude and told me on the phone if we didn't give this dealership a 5 star rating with Kia they couldn't do deals with us again. No worries. I wouldn't buy a bicycle from this underhanded dealership. You just lost 2 customers. Avoid this deceitful business!! ** After the owner read my review on another site he called me and told me I was delusional and a liar- nice way to talk to customers. Also, they kept calling me "hun", etc. Apparently they have no respect for women either. HORRIBLE BUSINESS!!! More

New Car Wonderfully service and great friend this is my third car from gateway Kia there are so great thank you for all your help and pray Wonderfully service and great friend this is my third car from gateway Kia there are so great thank you for all your help and pray More

AMAZING experience From internet search to driving away in my new 2019 Kia Soul; an amazing experience. I am a precvious Kia Soul owner. For the past 5 years I’ve had From internet search to driving away in my new 2019 Kia Soul; an amazing experience. I am a precvious Kia Soul owner. For the past 5 years I’ve had a different car, but have wanted my Kia Soul again. I found the perfect Kia Soul online and wrote to the dealership through the online feature. Dawn Pinyard went over some options with me online and then made me an appointment. Upon arrival I was greeted with happy salesmen willing to help. Dawn assigned me to BJ Walter. BJ went far above expectations and treated with respect and understanding as we worked through the deal! Al from finance came through with an MEGA deal for me which got me out of my current car and into my dream- my Kia Soul!! I walked in as a client and left as a friend. I highly recommend Gateway Kia Warrington!!! More

2019 Kia Sorento Our experience with Gateway Kia was amazing! We worked with BJ Walter and Alexander Frattaroli and they both worked very hard to make sure we got eve Our experience with Gateway Kia was amazing! We worked with BJ Walter and Alexander Frattaroli and they both worked very hard to make sure we got everything we needed in a car while maintaining our budget. My new car is gorgeous and perfect for the family, and BJ & Al went above and beyond to get the car I wanted driven to their location, ran out in the rain to bring the car to us so we didn't have to get wet, and made the dreaded car-buying experience as smooth as it could possibly be. I highly recommend this dealership! More

My experience at Gateway Kia was amazing I would recommend anyone looking to purchase a vehicle to go to Gateway Kia from Warrington. My sales rep BJ was friendly and went way and beyond to I would recommend anyone looking to purchase a vehicle to go to Gateway Kia from Warrington. My sales rep BJ was friendly and went way and beyond to help me with the purchased of my 2018 Kia. Everyone from Al the manager and the staff of Gateway was so nice especially BJ I would recommend anyone who’s looking to purchase a vehicle to stop in and see BJ. More

Great Experience Gateway Kia and BJ were incredibly helpful in helping me decide on a vehicle. They weren’t pushy in trying to get a higher priced vehicle off their lo Gateway Kia and BJ were incredibly helpful in helping me decide on a vehicle. They weren’t pushy in trying to get a higher priced vehicle off their lot. They were patient and worked with me on finding the right car. Plus they delivered with a great deal! I highly recommend this dealership. More

Great Experience I was in the market for a Hybrid and I managed to find a used Honda Insight in great condition at Gateway Kia. The process was fast and professional I was in the market for a Hybrid and I managed to find a used Honda Insight in great condition at Gateway Kia. The process was fast and professional and the staff were friendly and helpful. Everyone I've showed the car to since I purchased it can't believe how clean and comfortable the car is, and that's all thanks to Gateway Kia! More

Unethical service department "Gateway KIA of Warrington,the place where the customer is always wrong,because we are always right!."I would not give this dealership a red cent,zero "Gateway KIA of Warrington,the place where the customer is always wrong,because we are always right!."I would not give this dealership a red cent,zero,nothing. More

Splendid as usual! I brought the car in for the normal maintenance service as recommended by the window sticker mileage. I was extremely pleased when I was alerted that I brought the car in for the normal maintenance service as recommended by the window sticker mileage. I was extremely pleased when I was alerted that next month the car will be due for a state inspection and I was asked if I would like to care of that as well. It would safe me an extra trip and time. Then I was told that the most current AllState card was missing from the car's documents folder. The service person called AllState and the insurance card was sent to the Gateway Kia office printer. Everything was taken care off as efficient as possible. More