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Gateway Kia of North Brunswick
North Brunswick Township, NJ
186 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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186 Reviews of Gateway Kia of North Brunswick
February 03, 2026
I am writing this review after multiple negative experiences with Gateway Kia, despite being a repeat customer currently on my third lease with this dealership. My first leased vehicle experience experiences with Gateway Kia, despite being a repeat customer currently on my third lease with this dealership. My first leased vehicle experienced a serious safety issue when the seat motor caught fire, causing an electrical fire inside the car. Following that incident, I was without a vehicle for approximately six weeks before the dealership ultimately agreed to replace it. More recently, when I turned in my previous lease in early January, the salesperson handling the return did not request the extra key at the time of turn-in. Several weeks later, I received a notice from Kia Finance charging me $375 for a missing extra key. I returned to the dealership with the extra key in my possession to resolve the issue and explained that it had never been requested of me. During a subsequent conversation with the salesperson and a manager, the salesperson claimed that he had asked for the key and that I told him I was unsure whether I had it. This conversation did not occur. Despite the fact that I have the key and made a good-faith effort to resolve the matter in person, the dealership is refusing to take responsibility for the error or cover the fee. Given my history with Gateway Kia and the seriousness of both the past safety issue and the current dispute, I am disappointed by the lack of accountability and customer service. Based on my experience, I cannot recommend this dealership. More
by Megan_geddis
Employees Worked With
Barry, Jessica Corbin
December 07, 2024
I JUST RETURNED MY LEASE ON DECEMBER 2024. SAL GAVE ME GOOD DEAL. MY PROBLEM IS: THAT FINANCE KID - "TIMOTHY TINDELL NEEDS TOO BE REMOVED!!! WHEN I WENT AND DID MY PAPERWORK WITH HIM I WAS ASK SAL GAVE ME GOOD DEAL. MY PROBLEM IS: THAT FINANCE KID - "TIMOTHY TINDELL NEEDS TOO BE REMOVED!!! WHEN I WENT AND DID MY PAPERWORK WITH HIM I WAS ASKING HIM QUESTIONS AND HE "RUDELY WAS VERY IMPATIENT WITH ME! NOW, I COULDVE GOTTEN GHETTO ON HIM BUT I CHOSE TOO HUMBLE MYSELF AND TAKE IT!! ANYBODY IN THEIR RIGHT MIND IS GONNA ASK QUESTIONS WHEN BUYING A NEW CAR!!! HIS RESPONSE WAS " I ALREADY ANSWERED YOU! AND HIS TONE REALLY GOT TOO ME. THIS IS NOT ACCEPTABLE!!!! AT LEAST "NOT" TOO ME!! I PUT IN A COMPLAINT AND WAS TOLD IT WENT TOO THE SALES MANAGER " ANTHONY LUONGO AND NOTHING WAS DONE! IM TAKING THIS MATTET FURTHER!!! THERES A WAY TOO TALK TOO PEOPLE. I WILL FIGHT THIS MATTER TOO THE BITTER END! TIMOTHY TINDELL NEEDS TOO BE REMOVED FROM THERE!!! WHO THE .... GIVES HIM THE RIGHT TOO SCOLD PEOPLE?! (NOT I). I HAD TOO LITERALLY TELL HIM TOO "WATCH HIS TONE WHEN TALKING TOO ME!!! IM NOT ACCEPTING THIS!!! AND I WILL NOT STOP "UNTIL" SOMETHING IS DONE ABOUT HIM!! IM "NOBODYS PUSHOVER OR NOBODYS "BRUSHOFF!! I WILL FIGHT YOU TOO THE "BITTER" END. IM PISSED. More
by PISSED
Employees Worked With
EDDIE
November 21, 2024
DO NOT service your KIA EV at this location. My EV6 was towed here on June 7th, and nearly six months later, they still have my vehicle with no substantive updates during this entire time. The My EV6 was towed here on June 7th, and nearly six months later, they still have my vehicle with no substantive updates during this entire time. The onus was on me to call every few weeks to see if any progress had been made. It is now NOVEMBER and they still have not repaired my car. And to be perfectly clear, at this point I no longer want the car back—I want my money back. More
by naeemthm
Employees Worked With
Service Director
June 25, 2024
Bri in the service department is the most helpful, friendly, and will go out of her way for you. Always a pleasant visit and the shuttle driver James is the man. Takes you home picks you up anytime yo friendly, and will go out of her way for you. Always a pleasant visit and the shuttle driver James is the man. Takes you home picks you up anytime you have to leave your ride. Makes great conversation on the way home. Drives safe and smooth gets me there and back in excellent time. Everyone from service techs to my ace salesman Edwin does their thing professionally, courteously, and keeps you coming back. My family has 3 Kia's and would definitely like to take another one home eventually. They keep coming out with some 🔥. Thanks again to the whole Kia Crew! ✌️🤟🙏's Daniel Deak More
by Freakydeaky8a
Employees Worked With
Bri, James, Edwin, basically all Service staff & techs
April 26, 2023
The service department management should do better job when it comes to the customer service. Richard is one of the worse at this. Not much knowledge and very nasty. This experience was bad enough for me when it comes to the customer service. Richard is one of the worse at this. Not much knowledge and very nasty. This experience was bad enough for me not to ever want to go back again. Do yourself a favor and find a different place if you need a car. More
by ilforno343
Employees Worked With
don't remember.
April 11, 2023
The service is the worst , Richard is very condescending and incompetent . Twice i was told my car didn't have any issue, and both time need to go back fore some major work . Never again will I buy a car fr and incompetent . Twice i was told my car didn't have any issue, and both time need to go back fore some major work . Never again will I buy a car from this location. You have sales doing the best to sell you , but you will deal with service as long as you have the car. This guy should be change position , maybe a Janitor. Working at night when no-one else is around. More
by Pepp
Employees Worked With
Richard Kogeas
January 21, 2023
They take advantage of seniors by railroading them in to trading an owner's car for a leased car. They tell you on the phone that they need to order a part (that you can get within the hour) but when you ar trading an owner's car for a leased car. They tell you on the phone that they need to order a part (that you can get within the hour) but when you arrive expecting the part they haven't even ordered it. The next morning when you call miraculously the part arrived just minutes ago. Do not even consider this dealership for even the minor of any service. Go to any other dealership with a rating of three stars or better even if you have to drive an hour away. Save yourself time, money and aggravation and a need of sanitizing yourself. Run don't walk away from this place. More
by njtmata
Employees Worked With
Pat
August 16, 2022
Anthony and Vinnie went above and beyond to help our 16 year old buy his first car. They went so far as to deliver the car bc he could not drive! Awesome dealership! year old buy his first car. They went so far as to deliver the car bc he could not drive! Awesome dealership! More
by Piastrockoz
Employees Worked With
Anthony and Vinnie
