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Gateway Subaru
Delmar, MD
964 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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964 Reviews of Gateway Subaru
November 19, 2023
Excellent service from all departments. Joe K from WV , our salesman, did a great job of handling all the details from start to finish. Staff was friendly and knowledgeable. Overall super Joe K from WV , our salesman, did a great job of handling all the details from start to finish. Staff was friendly and knowledgeable. Overall super experience! More
by carljgomolka
Employees Worked With
Tom Darling, Jeff Little, Joe Kostecki
November 15, 2023
Excellent customer service! Friendly, capable staff. Helpful from start to finish. I highly recommend Gateway. Friendly, capable staff. Helpful from start to finish. I highly recommend Gateway. More
by dibartolomeomaria80
Employees Worked With
Joe Francisco and Dawn Shores, Jeff Little, Janet Beyer
November 10, 2023
Not very happy with customer service at the Gateway dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back orde dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back order for 8 months and possibly wasn’t going to be available at all. A few days later another dealership had it in a week. Also the Gateway service rep disappeared when I had questions about a window that didn’t stay closed that Gateway simply cleaned the gasket- nope, that was tried before by another dealership and a local independent mechanic without success. The dealership that got the module correctly identified the problem & replaced the gasket instead. Problems corrected. I can’t recommend Gateway More
by Susan
Employees Worked With
Tom Darling
November 08, 2023
I had purchased 5 Subaru cars from 1998 to 2018 from another dealer.....I went back to that dealer to trade my 2019 Forester for a 2023 Forester.....long story, but, the very young sales manager was arr another dealer.....I went back to that dealer to trade my 2019 Forester for a 2023 Forester.....long story, but, the very young sales manager was arrogant and insulted me.....I then went to Gateway.....on October 25, 2023, in 2 1/2 hours, I had my new 2023 Forester....they were wonderful More
by Barbara
Employees Worked With
Don Scullen, Zach Nagler, Janet Beyer
November 06, 2023
Janet was so patient with me. . i felt valued and heard and respected. She works like crazy answering phones, running cars around and helping ppl, yet we always felt like we were t . i felt valued and heard and respected. She works like crazy answering phones, running cars around and helping ppl, yet we always felt like we were the only ones that mattered. She is knowledgable and helpful and yet not intimidating. Like buying a car from your sister! More
by lmkarnish
Employees Worked With
Jeff Little, Janet Beyer
October 24, 2023
The people at Gateway Subaru were a pleasure to work with. Janet Beyer the sales person helped me with all the decisions and and kept me informed about when my car would arrive. Zack Nagler the Bus with. Janet Beyer the sales person helped me with all the decisions and and kept me informed about when my car would arrive. Zack Nagler the Business Manager, walked me through all financial options and found the one that fit my budget. Everyone was friendly and helpful... More
by jsb306
Employees Worked With
Zach Nagler, Janet Beyer
October 21, 2023
Absolutely no pressure and no hidden fees. The dealer offered up an "out the door" price right at the beginning of the process that was reasonable - but they still left room for negotiation The dealer offered up an "out the door" price right at the beginning of the process that was reasonable - but they still left room for negotiation and made a better deal in the end. As I went forward, I felt that everyone I dealt with had an up front honest approach! Well done. More
by Rick
Employees Worked With
Jeff Little, Janet Beyer
