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Gateway Subaru

Delmar, MD

4.9
958 Reviews

30275 Winner Blvd

Delmar, MD

21875

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958 Reviews of Gateway Subaru

May 31, 2025

We have been having our Outback and Forester serviced at Gateway since 2018. Our experience with the service department has been fantastic. When it was time to replace our 2015 Outback we headed straight to More

by PintoSurvivor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Miller, Jeff Little
May 10, 2025

Janet was very nice to deal with. Nice,clean,professional dealership to buy a vehicle.I drove 2 hours to get the car I wanted and was well worth it. More

by hairmo13
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Janet Beyer, Kyle Reigel
May 07, 2025

Love the service crew! Exceptional sales woman made buying our new car so easy! Appreciated the follow up on all the new technologies in our car! All around great experi More

by mermaids354
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janet Beyer, Jennifer Duncan
May 06, 2025

They did a good job fixing my brakes. The price was fair and the job did not take very long. More

by sbeach226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
May 05, 2025

Joe and the rest of the team were fantastic. Best dealership around. They make car ownership and.servicing.easy. More

by kars1022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Kostecki
April 29, 2025

I had the most pleasant experience buying a new car in 60 years. All was very professional and did not have to haggle. The sales person, Janey Beyer, and sales manager, Don Scullen were great. I have found t More

by k9gga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Scullen, Janet Beyer
April 29, 2025

The Dealership is Awesome! They treat everyone with respect and kindness! They have a great guest area with Coffee Water and snacks! They welcome Pets which is Great for us tha More

by kvaldez5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
April 28, 2025

Tech did not check or adjust tire pressures. also gave incorrect tire depth. also did not check and fill windshield washer fluid. How any other things did he check as done but did not do More

by k9gga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't have the techs name
Apr 29, 2025 -

Gateway Subaru responded

Thank you for your feedback, and we sincerely apologize for the issues you experienced during your recent visit. It is concerning to hear that tire pressures were not checked or adjusted, incorrect tire tread depths were recorded, and washer fluid was not refilled—especially if these were marked as completed on your inspection report. That is not the level of service we strive to provide. We take these matters seriously and are currently reviewing this with our team to understand how this oversight occurred. Your input helps us hold our technicians accountable and improve our processes to ensure this does not happen again. Please contact us directly at Kris.parker@gatewaysubaru.com/410-896-3800 ext 3821 so we can discuss this further, make things right, and regain your trust. Thank you again for bringing this to our attention.

April 22, 2025

As always, outstanding service by the entire Service Dept. managed by Kris Parker. A terrific, congenial, and professional person in charge of numerous people. The girls up front Faith, Marie, and Kay More

by specht21 christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith, Marie, Kayla, Ryan Dryden, Ryan Nauman, Kenny Webster, Kenny Fludd, Tyler, Jay, nate, Patrick, Jackson, Josh, and Kris Parker! Outstanding!, Joe Kostecki
April 16, 2025

Friendly experience, Kayla was very helpful and answered all my questions pertaining to my service visit. Thank you More

by Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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