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Gateway Toyota

Toms River, NJ

4.7
240 Reviews

395 Route 37 E

Toms River, NJ

08753

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Showing 240 reviews

July 27, 2025

The automated phone system for the service dept was very frustrating and impossible to get through, so much so I went in person to make my appt. But the appt itself went smoothly. I was greeted upon arriv More

by Mrrbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Thomas, John Moro
July 22, 2025

I had a great experience because of John in the service department. He was very genuine with his approach to service and explained everything very well. First time I ever trusted someone at a car dealershi More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service
Jul 22, 2025 -

Gateway Toyota responded

Thank you for sharing your experience. We're glad our team provided the service you'd expect at Gateway Toyota. Feel free to reach out if you need further assistance.

July 20, 2025

Very professional and honest, they tell you everything that they’re going to do and explain everything to you. And they have a shuttle, which is a very good thing, especially when your car is there for a More

by Dpurgavie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Moro
Jul 20, 2025 -

Gateway Toyota responded

We’re glad to know you had a positive experience with us. It's great the shuttle service was helpful during your visit. Thank you for sharing your thoughts about Gateway Toyota.

July 19, 2025

Gateway Toyota has pleased me beyond expectations. My salesperson Jay Anzaldo cares about his clients. John Moro, my service manager, gave me professional, expedient service. I will highly recommend More

by Philster05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Moro, Jay Anzaldo
July 17, 2025

Disappointed. But in the end, All is fixed. Wish they listened to me in beginning. It shd not cost to connect car to plug in. More

by eoakley1810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica A Gateway
July 17, 2025

My engine maintenance light came on. Made an appointment with Gateway. John Moro service coordinator was fabulous very patient and helpful. Did not meet the service tech but the video t More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sales. Service John Moro
Jul 17, 2025 -

Gateway Toyota responded

We appreciate your detailed feedback about our services. It's great to know that the video was helpful and you found value in our team’s efforts. Thanks for recommending Gateway Toyota; we hope all remains well with your vehicle's maintenance.

June 30, 2025

Customer oriented, kept me informed on the progress and explained all maintenance to be performed. More

by Flyboys1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim O'Brien, Joseph Guidone
Jun 30, 2025 -

Gateway Toyota responded

We're pleased to know the experience provided by our team met your expectations. Thank you for choosing Gateway Toyota.

June 30, 2025

I stopped by gateway Toyota because my car needed a 15,000 mile check up. I did not buy my car there. The staff was entirely professional and friendly. From the woman who took the reservation to the fo More

by Melissa Mayapr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Possibly Pedro Escobar?
Jul 01, 2025 -

Gateway Toyota responded

We appreciate your visit for the 15,000-mile check up. It's wonderful to hear that our team was able to assist you professionally and kindly. Thank you for taking the time to share your experience with us at Gateway Toyota.

Jul 01, 2025 -

Gateway Toyota responded

We appreciate your visit for the 15,000-mile check up. It's wonderful to hear that our team was able to assist you professionally and kindly. Thank you for taking the time to share your experience with us at Gateway Toyota.

June 28, 2025

It was a pleasure dealing with them. They are extremely efficient when it comes to service. More

by dawnisoldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Escobar
Jun 29, 2025 -

Gateway Toyota responded

Thank you for your feedback. We're glad to hear that our team at Gateway Toyota met your expectations.

June 25, 2025

The constant contact and letting the customer know in advance what needs to be done is key to their outstanding customer service. More

by rickymoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JESSICA ANACKER
Jun 25, 2025 -

Gateway Toyota responded

Thank you for recognizing our team's efforts to keep communication clear and timely. We wish you well.

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