Gateway Toyota

The service team here treats you like family. Have been going there for over ten years now and have never had a reason to question anything. Matt Cassidy is a very knowledgeable and courteous service write going there for over ten years now and have never had a reason to question anything. Matt Cassidy is a very knowledgeable and courteous service writer. He always takes the time to explain everything to you and checking in on the mechanics personally too. Bryon Masterson does a great job of running one of the finest car dealerships in the US. God Bless the entire team at Gateway Toyota. Never have and never will drive anything but a Toyota from Gateway! More

I had just brought my Toyota Tundra in to get an oil changed from the dealership. I had been getting my truck serviced their for years since I bought it their with no problems until now. I must have had changed from the dealership. I had been getting my truck serviced their for years since I bought it their with no problems until now. I must have had at least 5 oil changes from them since owning the truck and was charged almost the same rate of @ $30.00. My last oil change by them they charged nearly $70. I had asked why such an increase and first they told me it was because the cost of oil went up, and that was the reason for the increase, but then I argued that because the old bills showed @ $5-$10 for materials and $20-$25 for labor. I compared them the old bills with the new to show them that yes the oil price went up but only the expected few dollars it was the labor that they doubled on the bill. Then I got a new excuse stating that in order to drain the oil they had to remove the front skidplate which was a stock option, and in the past they had just possibly waived that fee and they couldn`t anymore. Now what they didn`t know was that from when I bought the truck used at their dealership it didn`t have the stock front skidplate on it thus they didn`t have to remove anything. Just another line of BS. It is poor business to increase the costs to your previous customers and feed them BS excuses to compensate for the poor economic environment, and slow car sales. I would have been fine if they would have just been honest and stated fees have gone up because of the poor economic climate then them trying to hose me for an extra $30-$40. More

My serpentine belt broke Tuesday as I was driving and the power steering went out. Then the panel lit up. I was closest to Gateway Toyota so I drove it there on pins and needles. I was greeted by Matt Cassid power steering went out. Then the panel lit up. I was closest to Gateway Toyota so I drove it there on pins and needles. I was greeted by Matt Cassidy, who told me that even though there were eleven customers already waiting, he would squeeze me in. After Matt went home for the evening, Dave Marra took over. After Rob, the technician, diagnosed the problem, it was late in the afternoon. Dave then went to Bryan Masterson, the Service Manager, who provided me with a loaner until Rob could make the repair and pressure test the system. The car was ready the next afternoon, and I just want to thank the folks at Gateway for providing me with GREAT service and extreme caring. They had never seen me before! I also noticed while I was in the waiting room, that Dave handled a couple of disgruntled customers with diplomacy and tact, eventually satisfying their concerns (primarily over a long waiting time). I highly recommend them and was extremely satisfied and pleased with my experience at Gateway. Please commend these four employees, especially Rob, who took the time to clean everything off, and test the repair to ensure nothing else was wrong. THANK YOU, Gateway Toyota! Respectfully, Orville Harris orville@comcast.net More

Work was done within the promised time. everyone was courteous and cooperative. There was no attempt made to sell un-needed services. They put down paper on the floor of the front seats, so no grease go courteous and cooperative. There was no attempt made to sell un-needed services. They put down paper on the floor of the front seats, so no grease got on the carpet. The waiting room was comfortable, although a little on the chilly side. More

Being a new mother, I wanted a safe car for my precious cargo. I previously had a nissan and wanted to look at the camry. I went to gateway toyota and was greeted at the door and was shown a camry by an cargo. I previously had a nissan and wanted to look at the camry. I went to gateway toyota and was greeted at the door and was shown a camry by an exceptional and not pushy salesman, Rodney, who allowed me to take my time and for the right price I drove home my new son in my brand new camry. I will always be loyal to toyota and not just any toyota but only Gateway. Thank you Rodney More

the sales people and managers were very friendly in locating the Sequoia i wanted.then they went well beyond nice about getting it to me asap.tony and ed are the greatest,it was a pleasure doing busine locating the Sequoia i wanted.then they went well beyond nice about getting it to me asap.tony and ed are the greatest,it was a pleasure doing business with them.i have been sending everyone i know looking for a car to them.a consumer couldn't ask for a better place and atmosphere to buy a car. More

These people are wonderful... they'll bend over backwards for customer service. Purchasing the car was a great experience, especially being a single female... going in without a male presence is a big no no for customer service. Purchasing the car was a great experience, especially being a single female... going in without a male presence is a big no no at other dealerships. I've heard horror stories. But at Gateway, I was treated with good nature and respect. When I had a question, I was offered all the information I needed. The service department employees are always cheerful and accommodating. Will buy all future cars from this dealership. I'm VERY happy!!! More

Great car buying experience! The sales staff was very helpful with me finding my first car. They were very professional and were able to answer all of the questions i had. I recommend Gateway Toyota to a helpful with me finding my first car. They were very professional and were able to answer all of the questions i had. I recommend Gateway Toyota to anyone i know that is looking to purchase a car. Great service! More

From the minute I walked in the door I felt the calm not always felt at our types of car dealers. The salepeople did not step on each other to work with me and when I finally explained what I was considerin always felt at our types of car dealers. The salepeople did not step on each other to work with me and when I finally explained what I was considering the client rep was very accomodating and didn't waste my time pushing his view on me. I found the type of car I wanted and was able to get it for a fair price without feeling had. Everything went very smoothly with the paperwork and financing and I was happy with all processes of the sale. More

I would highly recommend Gateway Toyota to anyone looking for a great car buying experience! The sales staff is always helpful and friendly, the service staff is honest and takes the time to explain any issu for a great car buying experience! The sales staff is always helpful and friendly, the service staff is honest and takes the time to explain any issues to you, I have truly never been to a better car dealership. I recommend Gateway Toyota to all my family and friends because I have always had great experiences there. More