Gay Family Kia

Took our Sorento for some recall work. They finished the work in a timely manner. They finished the work in a timely manner. More

Mike wasn’t my sales rep. although went above & beyond to help me! My Kia engine blew up. I had to come to dealership to get an answer after 1 week no one calling me. Mike cal although went above & beyond to help me! My Kia engine blew up. I had to come to dealership to get an answer after 1 week no one calling me. Mike called me more than Tanner & mechanic. Suppose to be free engine. Then they said it needed $4400. Repairs kept saying my car is 10 years old 65k miles. I kept up with oil changes etc. I’ve had other cars that were 100k still ran. Said it was too RUSTED since I live on island. That was bull. I took pictures of my car. Didn’t look like a new engine. Look like dirt was thrown on it. I had to pay 50$ restocking fee. 640$ wrecker fee. Mind you I broke down in Winnie at night. How was I suppose to get my car to y’all. I’m very disappointed in the length my car was kept. I’ve kept every text & call. Poor service. Except Mike He helped me more than he should. Had me a sticker made of my deceased son that was on my car. It was irreplaceable. Mike made it happen. I hope you praise this man. Y’all are luck yo have him. If you want to contact me you’re welcome. I wouldn’t send anyone to your dealership. My mom has purchased 3 cars from Gay Family. Won’t be back. I’ll let people know how horrible your service department is. Thanks for a miserable 3 weeks of stressing More

Quick and easy car buying experience without feeling pressured. Very informative salesman who made the process very smooth. pressured. Very informative salesman who made the process very smooth. More

Today I had the pleasure of purchasing a car for my wife from Gay Family Auto, Texas, and I cannot recommend them highly enough. Mike Dotson, the salesman who assisted us, was incredibly friendly, respectfu from Gay Family Auto, Texas, and I cannot recommend them highly enough. Mike Dotson, the salesman who assisted us, was incredibly friendly, respectful, eager to help, and extremely knowledgeable in his field. The dealership boasts a gorgeous inventory with impeccably clean cars, making the browsing and buying experience enjoyable and stress-free. If you're in the market for a new vehicle, I highly encourage you to visit Gay Family Auti and ask for Mike. More

Ruben was very easy to work with and he did so in my best interest. There was zero pressure, unlike other dealerships I recently visited. It was a great car buying experience. interest. There was zero pressure, unlike other dealerships I recently visited. It was a great car buying experience. More

Very professional and knowledgeable. Addressed the recall issue promptly and thoroughly. Explained the problem and the solution in a manner I could understand. Addressed the recall issue promptly and thoroughly. Explained the problem and the solution in a manner I could understand. More

Thank you Austin on another great experience purchasing a new KIA. I thank you again. new KIA. I thank you again. More

Great customer service and helped get the process done fast. Worked well with us on getting our payment to where we needed it to be. fast. Worked well with us on getting our payment to where we needed it to be. More

Austin was amazing! I have never had a car buying experience like this! Fantastic customer service! I have never had a car buying experience like this! Fantastic customer service! More

Trustworthy, helpful, knowledgeable about what needs to be done to vehicle. Courteous to their customers. be done to vehicle. Courteous to their customers. More