Gay Family Kia

If I could give less than one star, I would. Let's start with the "appointment"--that means nothing if your car needs other than an oil change. If your car needs diagnosis, forget it. Dropped Let's start with the "appointment"--that means nothing if your car needs other than an oil change. If your car needs diagnosis, forget it. Dropped my car off on Wednesday afternoon. No one looked at it until Friday or Saturday. Really? Then it takes weeks to get the part. Ok, whatever. But then there's the stall--we think the car will be ready on Friday; Saturday at the latest. Yeah, that comes and goes twice. Why? Oh...another part is needed that was supposed to be on the truck, but then..it is not. And again and again. Before you know it, it's now 4 weeks later. So, I finally do to pick up the car. They nicely came to pick me up (had no other way of getting there) and I drive the car out of the lot and, SURPRISE, the same check engine light goes on when I'm half a mile out. Yikes! I drive back and, SURPRISE all the mechancs go to lunch at the same time? WHAT? Who does that? WHY would any respectible dealer do that? Well, had to wait, because, you know, it's mechanic lunch time. Drove out of the lot; realized on the way home they forgot to fasten the back seat cushions to the frame. Sorry, at this point, I am NOT going back. Husband drove it in later in the week and it was fixed immediately--with the same xx platitudes that we have gotten for four weeks. No remorse. No offer of a loaner. No nothing. I obviously need a new car if my car is in the shop for 4 weeks. Will it be a KIA? NO. it will not be a KIA. Cannot continue to deal with this incompetent dealership. All excuses. No consideration for the lack of use of my car. A guy came in with an appointment while I was waiting for the mechanics to get back from lunch. He needed a technician to listen to something while driving the car. He made an APPOINTMENT. and made it clear that he needed a technician to listen to the car. OOPS, they made the appointment at a time when all the technicians are at lunch. Sorry, SOL. Heard the same service rep say to someone else, "If you want a loaner, you are 15th in line". WHAT? I love my KIA. But I will be trading it in for a car with a dealership that has some respect for my time and doesn't treat me like I'm nothing. Do not do business with this place. They don't give a sh.. More

Everyone was pleasant and great to work with, from start to finish! Exceptional dealership, I’d recommend them any day! Dr. Mike is so much fun to work with. to finish! Exceptional dealership, I’d recommend them any day! Dr. Mike is so much fun to work with. More

Awesome experience thanks to AJ Amor! He answered all my questions and listened to what I wanted. The time to get it all done was great! He answered all my questions and listened to what I wanted. The time to get it all done was great! More

This is the 2nd Kia I have bought from Mike and Gay Family Kia! Love working with Mike because he always puts up with my indecisiveness while I try to decide what I want! Thanks Mike! Family Kia! Love working with Mike because he always puts up with my indecisiveness while I try to decide what I want! Thanks Mike! More

Friendly service! Very attentive to customers concerns. 10/10 experience and yall are very blessed to have such a great guy on yalls team! Thanks Tanner! Very attentive to customers concerns. 10/10 experience and yall are very blessed to have such a great guy on yalls team! Thanks Tanner! More

My first visit to Gay Family Kia was a great experience. My advisor, Kevin West, greeted me right away as soon as I pulled in, which I really appreciated. I came in for a routine oil change, and he also mad My advisor, Kevin West, greeted me right away as soon as I pulled in, which I really appreciated. I came in for a routine oil change, and he also made sure a recall on my vehicle was taken care of during the visit. Throughout the process, he kept me updated on everything going on and got the work completed in a timely manner. Overall, excellent service and a smooth experience. More

kevin west the best, received a timely appointment and timely work done and i am out on the road again. kudos to the service department timely work done and i am out on the road again. kudos to the service department More

We appreciated Dr. Mike's time and patience with answering all of our questions. The facility was clean, nice, and efficient with th whole process. Mike's time and patience with answering all of our questions. The facility was clean, nice, and efficient with th whole process. More

Great service and have a good experience with a knowledgeable staff. If anything happens or they need your decision, they will let you know immediately. knowledgeable staff. If anything happens or they need your decision, they will let you know immediately. More

Great service desk help everyone was a good team and got my car covered under warranty my car covered under warranty More