Gay Family Kia - Service Center

When I purchased my 2018 Kia, your service department was rated highly and and one of the reasons for the purchase. Now the service department leaves something to be desired. It takes 4 or more weeks to ge rated highly and and one of the reasons for the purchase. Now the service department leaves something to be desired. It takes 4 or more weeks to get an appointment. This has been so the past several times I have had my car in. I left my car this last time and was given no info. on how long it would be there. Since we have another car, that is not a big problem. Took it on Tuesday. Either Thursday or Friday I got a call saying that the parts were in and when could I bring the car in so that they could be installed. Then on top of that I received an email saying that I had missed my scheduled appointment and would I like to call and reschedule for work to be done. I called the service department and was told that they did have my car and that it would probably be ready the next day. I finally received a call on Wednesday at about 4:30 p.m. saying it was ready. Since I was never given any info on how long it might take (They did say that some of the parts might have to be ordered when I first took it in) I guess it did not warrant any "update" information after being there 9 days for lights on in the dash and a recall item. If/when I purchase another vehicle, it probably will not be here even though I really have no complaints about the car and the dealership is convenient for me. More

The reason for 3 stars is because the trim was supposed to be replaced on my car and when i asked about it they said it was replaced but replaced with black instead but when i got home my spouse stated the to be replaced on my car and when i asked about it they said it was replaced but replaced with black instead but when i got home my spouse stated they had not replaced the trim and was very upset that i was lied to More

Tanner was very helpful with squeezing me in to get my car fixed on multiple occasions. Initially on 2 occasions he squeezed me in for crash taping and then again was able to expedite the repair of my sun car fixed on multiple occasions. Initially on 2 occasions he squeezed me in for crash taping and then again was able to expedite the repair of my sunroof so that no damage was done. I truly appreciate the help and communication you and your team ALWAYS provide! Its difficult to get services done on my car with my work schedule and a toddler but Tanner and other members of the Kia team are always very flexible and make it happen! More

I’ve already filled one out for this Kia dealership. Everything’s five star and pressed with everybody very courteous and helpful staff communicated well, etc… Everything’s five star and pressed with everybody very courteous and helpful staff communicated well, etc… More

Scheduling service online was very easy and I had no issues upon arrival for service issues upon arrival for service More

Although it took 8 months to receive the parts needed, the repairs were done quickly. Communication with some of the service liaisons could be better. I left voicemails for Tanner multiple times and would the repairs were done quickly. Communication with some of the service liaisons could be better. I left voicemails for Tanner multiple times and would only get a text back about half of the time. More

Great turnaround time and communication! Will definitely return for all my service needs. Could not be happier with our experience. Will definitely return for all my service needs. Could not be happier with our experience. More

Took care of a recall and was in and out in under an hour. Tanner was very helpful. hour. Tanner was very helpful. More

The dealer was very easy to work with,answered all my questions, and gave me a great answered all my questions questions, and gave me a great answered all my questions More

Service was great, very thorough, and took care of what I came for. John made sure to explain any changes I would notice on the dash with the recall service. came for. John made sure to explain any changes I would notice on the dash with the recall service. More