Gay Family Kia - Service Center

Roy Malone went out of his way to endure my car got quickly repaired.. Tanner was awesome helping with entertainment center in car. quickly repaired.. Tanner was awesome helping with entertainment center in car. More

The oil change was great, but I just needed a minor repair: window motor replacement. Took vacation from work, dropped the car on Thursday morning, and I was ready to wait until Sunday - but they info repair: window motor replacement. Took vacation from work, dropped the car on Thursday morning, and I was ready to wait until Sunday - but they informed me of a 5-7 lead time on parts. Therefore I have to make additional drive from Dallas to Dickinson TX. In the day of next day delivery options being widely available, it would be nice to have been offered that option - especially since the part was only coming from Dallas to Houston area. Perhaps the root cause of this problem is that when loaner cars are not offered by the dealer, there is therefore very little incentive to accomplish things quickly. I would have been willing to pay $30 for next day parts delivery, but it was not given to me as an option. The experience will influence my decision to go with Kia when I trade in next year. What if parts need to be shipped from Korea and there is no loaner car? Warranties are great, but speed of service and parts availability is very important consideration when there is no loaner car offered. More

The staff was friendly and attentive. I would say it would be better if they could prioritize the vehicles that have appointments because the service is quite slow. I would say it would be better if they could prioritize the vehicles that have appointments because the service is quite slow. More

Tanner was quick & kind to check me in. I was in and out quickly! Thank you! I was in and out quickly! Thank you! More

Amazing, great service! everyone is so helpful and they actually care about your experience! I will only use Gay Family Automotive for my families needs, regardless of brand everyone is so helpful and they actually care about your experience! I will only use Gay Family Automotive for my families needs, regardless of brand and model! Their techs can take on the most difficult challenges! More

Roy was nice and encouraged me to add additional service to maintain vehicle. John, technician who worked on my vehicle was very patient with me and answered all of my questions. to maintain vehicle. John, technician who worked on my vehicle was very patient with me and answered all of my questions. More

The staff was very friendly and the service was quick. There were unexpected repairs needed however they explained everything clearly. There were unexpected repairs needed however they explained everything clearly. More

Service done quick and easy. Drop off and pick up service available and excellent. 5-star service. Drop off and pick up service available and excellent. 5-star service. More

I haven’t got my truck back. It has been there over a month. For just a oxygen sensor really ridiculous I’m paying a truck note for something I can’t drive. It has been there over a month. For just a oxygen sensor really ridiculous I’m paying a truck note for something I can’t drive. More

Kevin,Nick and the entire staff at Gay have made the buying experience smooth and enjoyable for both me and my kids. We thank them for their service and their professionalism. buying experience smooth and enjoyable for both me and my kids. We thank them for their service and their professionalism. More