Gay Family Kia - Service Center

We had a 2:30 appointment on a Thursday for a routine 15,000 mile maintenance. The waiting area was busy so we decided to drop off the vehicle. We received a call about 3:50pm to notify us the car was re 15,000 mile maintenance. The waiting area was busy so we decided to drop off the vehicle. We received a call about 3:50pm to notify us the car was ready. The process was easy and fast. More

Even though it was very busy at the office I didn’t have to wait long. Everyone is very friendly and accommodating. Had to split my service into two separate appointments, and both times the job was done be to wait long. Everyone is very friendly and accommodating. Had to split my service into two separate appointments, and both times the job was done before the end of the day. I was promptly notified and my car was ready to pick up when I got to the service center. More

Great customer service! !! My car was repaired while I waited and was washed too! Outstanding Experience! I'm definitely a repeat customer! The experience exceeded my exp !! My car was repaired while I waited and was washed too! Outstanding Experience! I'm definitely a repeat customer! The experience exceeded my expectations! More

Arrived on January 8th 8:30 am for my appt to have my car checked out checked out More

In and out in the same day! Exceeded my expectations. Thanks for the quick service. Exceeded my expectations. Thanks for the quick service. More

Being honest, las two services before this one, I was considering to take my car to a different shop. But with the service this time you got me back. considering to take my car to a different shop. But with the service this time you got me back. More

Always willing to help when and where they can. Always explains. Always willing to help when and where they can. Always explains the repairs and situations. Always explains. Always willing to help when and where they can. Always explains the repairs and situations. More

Dealer ship was nice and clean. Had any amenities I would need if I needed to stay to wait for my car. Had any amenities I would need if I needed to stay to wait for my car. More

easy checking in and was acknowledged when entering office waite time was acceptable frindley staff office waite time was acceptable frindley staff More

Ruined my plastic and paint by putting duct tape directly on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 messages with the Chat system on their website with no call back. I left messages directly with the dealership with no call back. When I finally got someone to answer the phone they agreed they could do 4 different service items and we scheduled an appointment (I have always waited for my car with no problems in the past at KIA and other service providers). The nature of these 4 items could have been done in 1-3 hours, no need to drop off and there was no indication from KIA that I would need to leave the car. When I arrived for the schedule appointment I was informed they only had time to do 1 simple recall inspection and nothing else unless I left the car AND they were backlogged for 45 days for normal appointments. Why isn't the shop being expanded if you have that much repair business? Why am I buying a brand that needs that many repairs? I did leave happy with a freshly washed car, but then when I got home the next day I noticed black duct tape stuck across the paint and plastic on the front of the car. This was not painters tape, but instead super strong sticky heavy duty duct tape that left gummy goo all over my car. Very unprofessional, EVERYONE in a car repair area should know better than to apply duct tape to either paint or plastic. I was having oil changed here but they kept losing and not replacing the bolts that hold the undercarriage cover on. Every time I wait in the KIA Service area there is number of very upset customers who have been fighting with KIA for a long time based on their conversations. Never going back to this location. More