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Gay Family Kia - Service Center

Dickinson, TX

4.7
1,154 Reviews

1,154 Reviews of Gay Family Kia - Service Center

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November 30, 2023

Timely, kept informed, finished quickly. The customer service advisor was excellent and very courteous. Thanks More

by resistol100x
Recommend Dealer
Yes
November 30, 2023

Extremely satisfied with Gay Family Kia & their service team. My vehicle was ready in the time frame that was estimated & Samuel was very thorough with on everything that was done to my vehicle & checked f More

by KARENMILLS1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Amaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Corona
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brittingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SAMUEL PEREZ
November 29, 2023

Your service department is great. My KIA Niro EV now can charge at the correct rate (level 2). More

by fjdavies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Amaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2023

Very prompt and efficient service. Friendly and helpful. Took care of exactly what was needed. More

by JULIEMHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SAMUEL PEREZ
November 29, 2023

Sam was great. Took care of the recall, maintenance and was very helpful. Also had to get battery tested and changed out More

by sandy.galang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SAMUEL PEREZ
November 29, 2023

It’s easy to make an appointment, the service writer greeted me as I walked in & the service was performed while I waited. I’m totally satisfied More

by WTHAMILTON.DVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Corona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SAMUEL PEREZ
November 28, 2023

I arrive @8:30am for my appointment and there were 3 service worker at their desk. Neither of the welcomed me, smiled, or seemed glad that I chose Gay Kia as my service provider. More

by FFONTANA.PFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not recall any names
Nov 28, 2023 -

Gay Family Kia responded

Hi there, we are unhappy to hear of this and have addressed your comments with our service staff members to try preventing this in the future. We hope to continue earning your business as we go forward during your next service need.

November 27, 2023

I have been having a very tough time reaching the sales rep after buying the car. In don't have my title (was paid in full) and am not getting any feedback. Considering the premium they tagged on top of th More

by ZULFIHANEEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Gay Family Kia responded

Hello Zulfi we are reaching out to the sales person you have commented upon and will address any concerns in this matter.

November 26, 2023

They love selling demos to suckers hoping to get rid of them .. I won’t ever get a car from gay kia More

by STEPHENFYARCHOJR.1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember names
November 24, 2023

Came to this dealership for the first time for a factory recall. Had a pleasant experience so when I needed repairs, I decided to try the dealership again. I had another positive experience. More

by wendosue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brittingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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