Gay Family Kia - Service Center

The dealership itself is fantastic! I loved the car buying experience, however the service department needs serious work. Most of the service employees are incompetent, lazy, and don’t I loved the car buying experience, however the service department needs serious work. Most of the service employees are incompetent, lazy, and don’t ever seem to know what’s going on. I would have never have purchased my car if I knew the service department was this terrible. More

Mechanics is slow when waiting for your car. The customer service is great, they go above and beyond to make up for their slow shop. There is no free refreshments, but guess I'm just use to VW w The customer service is great, they go above and beyond to make up for their slow shop. There is no free refreshments, but guess I'm just use to VW who offers free bottle water and snacks. This is the only kia dealership I trust with my kia, the other kia looks run down. More

Always receive the best care for my vehicle. Staff is always courteous. The wait is never too long. Staff is always courteous. The wait is never too long. More

Quick and courteous. Very friendly and helpful service managers. Great car wash when I picked up my car. Very friendly and helpful service managers. Great car wash when I picked up my car. More

John was great I had a last minute trip up north and he got my car in and got everything taken care of. got my car in and got everything taken care of. More

I would prefer video of my vehicle sent to me when attempts are made by Kia to sell parts, such as filters. attempts are made by Kia to sell parts, such as filters. More

I am happy to my car serviced. It’s was nice and clean waiting area. It’s was nice and clean waiting area. More

John is always helpful and I appreciate the additional information as to why a recommendation is made. information as to why a recommendation is made. More

The service was great. They got my Kia in earlier than the scheduled appointment because the vehicle would not start at times. They got my Kia in earlier than the scheduled appointment because the vehicle would not start at times. More

Great customer service, very helpful, had answers for every question, and consistent follow ups. Thank you every question, and consistent follow ups. Thank you More