Gay Family Kia - Service Center

Took 1 hour and 45 minutes to do my oil change when I arrived 15 min early. Very disappointed. arrived 15 min early. Very disappointed. More

like the work and the time it took to repair will take the car back to gay kia the car back to gay kia More

Always a bad experience with the service department. No customer service skill and never able to complete my request No customer service skill and never able to complete my request More

John was great, very help and fast service. I called for service, and he had me in the next day. They completed the repair in 1 hour. I called for service, and he had me in the next day. They completed the repair in 1 hour. More

Courteous people completely explained everything the were doing. Customer waiting room was clean and orderly. doing. Customer waiting room was clean and orderly. More

It was my first time taking my car in for a maintenance check and oil change since I got my car. It was quick and Samuel was very nice. check and oil change since I got my car. It was quick and Samuel was very nice. More

Service was very good and they completed everything including cleaning inspection at no extra cost time including cleaning inspection at no extra cost time More

Kia repair, was great. Didn’t wait very long, around an hour. The counter man that took care was great. He informed me that my van was still under warranty and this was a r Didn’t wait very long, around an hour. The counter man that took care was great. He informed me that my van was still under warranty and this was a recall issue so no cost to me. He made my day. More

Bottom line. . 31/2 +hours to do a 15k service without any update from the service consultant as I waited. . Appointment made 2 weeks prior. I asked about the wai . 31/2 +hours to do a 15k service without any update from the service consultant as I waited. . Appointment made 2 weeks prior. I asked about the wait with no concern expressed by service consultant. In my time in the service dept I saw maybe 10 people come in. Service Manager never greeted a customer or came to check why serveral customers were there on a long wait. Service? I saw the other consultant update his customer. I came in at 9:15. At noon I asked what was going on and I was told I’d be ready to go in 15-20 mins. At 12:40 they pull my car up and put paperwork and key on consultant’s desk. Instead of looking for my car my consultant was sitting in the Service Managers office. I asked the other consultant to get my invoice so I could pay and leave. He didn’t acknowledge my request in anyway just walked away to get my consultant. I came in expecting to get just an oil change but he sold me on the 15k service which included oil change for $220. I knew there would be tax. When I saw the bill it included (above the 15k service and tax) a $30 charge. I questioned it. He told me it was for oil disposal then he said let me see that… and without explanation took the charge off and tore the bill up and printed a new invoice. Now I don’t know if he did me “a favor” or he made a mistake or meant to overcharge me. I was patient and never demanding or upset This was my third service at your dealership after purchasing my car at Fort Bend Kia. The previous two went fine. I think I’ll need to find another Kia service department for my next service More