Gebhardt BMW

I did most of the review and research remotely with Aileen supplying support and coordinating activities. She was fair in her assessment of the vehicle and looked for a solution to close the sale. Well Aileen supplying support and coordinating activities. She was fair in her assessment of the vehicle and looked for a solution to close the sale. Well done to her! More

I appreciated that James and Ryan allowed us to return the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisi the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisingly little about the cars and the sales process, and he does not follow through on anything he says he will do without several reminders. Ryan seems to be very knowledgeable, and I would have given him 5 stars. But he is a manager, and he should not have let so many promises languish. Furthermore, he should not have allowed the incomplete CPO inspection that was sent to BMW and then had to be re-done. The whole process of getting the small amount of promised work done on the car and getting it "CPOed" ended up taking a month after we the day that we made the purchase. I think that the manager must take some responsibility for this long process. As for the actual financial deal, this was done by Lucy. She was a fast talker, and we felt that she misled us about the extended warranty and service options. And we ended up without receiving the documents with the key information about the options that we had selected. We did appreciate Todd for sitting down with us the next day and explaining clearly to us the things that Lucy had glossed over. He also gave us the documents that Lucy had not given to us. Overall, we are not really upset about our experience; we just felt that James and the rest of the team should have paid more attention to the details that would have made the process smoother and more efficient. More

Great staff, helpful, knowledgeable and supportive in finding what I was looking for. Service felt personalized finding what I was looking for. Service felt personalized More

Excellent customer service. Very much appreciated him and the entire team. Exceeded all expectations! Bravo! Very much appreciated him and the entire team. Exceeded all expectations! Bravo! More

Very good experience, would return when my lease is up and look at a replacement and look at a replacement More

They were professional nice and gave me all the information I needed to make a good decision information I needed to make a good decision More

Responsive, knowledgable and friendly. Made the process easy. I liked how they Bo was willing to work with us on price and features. Made the process easy. I liked how they Bo was willing to work with us on price and features. More

Friendly, helpful personnel. Clean and comfortable facility. Comfortable seating area. x x x x x Clean and comfortable facility. Comfortable seating area. x x x x x More

The entire dealership staff and John were very friendly and efficient throughout the training and delivery process. An enjoyable delivery experience overall. and efficient throughout the training and delivery process. An enjoyable delivery experience overall. More

John was a knowledgeable and very efficient salesman throughout the process of purchasing my BMW. He answered all of my questions and was very helpful. throughout the process of purchasing my BMW. He answered all of my questions and was very helpful. More