Gebhardt BMW - Service Center

I have never had a good experience here and would never buy a car from them! After purchasing my pre-owned BMW from a dealer in Denver, I was so excited finally have a BMW! I used Gebhardt for warranty wor buy a car from them! After purchasing my pre-owned BMW from a dealer in Denver, I was so excited finally have a BMW! I used Gebhardt for warranty work because of its convenient location to my office. On one of my first visits, the work was completed and the car returned to me on a Friday evening. On my way home from work I heard a terrible noise from under the hood and I went home immediately. I had a mechanic take a look at it and... Oops! Gebhardt's mechanic had forgotten to tighten the fan belt back up so it was flopping around. That same mechanic forgot to close up the tool compartment in the trunk and the carpeting was all peeled up. Most recently, I purchased a new battery for my car and had my husband install it. Well, once the radio is disconnected, it locks itself down as a security measure. I thought there was no issue, since I had all of the original paper work from Germany, which included the radio "code" and serial number. When that didn't work I called Gebhardt for help and they told me to come in and they'd reactivate the radio for free and it would just take a few minutes. After waiting in their shop for 90 minutes while they worked on the car, I was told they were unable to reset the radio but they'd call me with the code. After two weeks, I called them back and was told that in order for them to reset the radio I'd have to come in and there would be a $120 charge. Needless to say, I haven't been back. Oh, and there is one thing that just infuriates me about Gebhardt! The ONLY time they EVER washed my car after service was the time I went back inside and INSISTED that the car be washed before I took it home! My sister has a Saturn and her dealer ALWAYS washed the car after service... So much for the BMW experience! More

I called in with some serious but not critical issues and was told that they could accommodate me the next day. With some schedule shuffling I was able to get the car in early and was given a ride as they h was told that they could accommodate me the next day. With some schedule shuffling I was able to get the car in early and was given a ride as they had no loaners. At 4:30 I get a call that they didn't get to my car, do I mind leaving it over the weekend, with no guarantee that they'd get to it. Are you kidding me? I also got the quote "well you only called yesterday." Well you told me to bring it in!!!!! An Audi is looking real good for my next purchase right about now as this isn't the first crappy service I've had with Gebhardt BMW. More

I kept asking myself: Is this really a BMW dealer? ...am I being "Punked"? Who's in charge here? No one, apparently... It was the worst, most unprofessional service experience I've ever had in my life. I fe I being "Punked"? Who's in charge here? No one, apparently... It was the worst, most unprofessional service experience I've ever had in my life. I felt sorry for them. It seemed they were all miserable and confused, low moral, lack of teamwork, lack of knowledge, failed communications, didn't finish the job, very unapologetic.... FAIL, FAIL, FAIL. They should rename this location: Buford's Auto Dealer - BAD. This was my third time being at least notably unimpressed with this place. I will not return again. More