Gene Butman Ford

I've taken my 2024 F150 in for service twice. The first time, they told me that they couldn't rotate my tires because the wheel lock was cracked. I went out to the parking lot and personally took The first time, they told me that they couldn't rotate my tires because the wheel lock was cracked. I went out to the parking lot and personally took off all four wheel locks myself. Now my truck is in the shop again. when I made the appointment I asked to have the rear bed lights installed. The service advisor told me that he would bet me a quote. That never happened. when I dropped my truck off for service, I asked for the quote again. Two days later I still can't get them to give me a quote. One of the service advisors didn't even know that I was asking for a stock Ford part. I don't know if they are incompetent or if they just don't care. But they sure don't treat me like they care about keeping me as a customer. More

Joe Cirabisi was excellent to work with on the purchase of my Escape. Very kind and helpful, explained things well with no pressure to purchase. Would recommend working with Joe and Gene Butman Ford in g of my Escape. Very kind and helpful, explained things well with no pressure to purchase. Would recommend working with Joe and Gene Butman Ford in general. More

I would strongly recommend avoiding Gene Butman Ford based on my experience. My 2019 Mustang was serviced here in February 2026. During that visit, the dealership reported the last six digits of my V based on my experience. My 2019 Mustang was serviced here in February 2026. During that visit, the dealership reported the last six digits of my VIN (115606) to Carfax as the vehicle's mileage instead of the actual odometer reading, creating an inaccurate vehicle history record. A service advisor recently confirmed the mistake, and they said NOTHING they can do about it. This was not my first issue with this dealership. During a previous rear brake service, a problem occurred with the rear caliper, and my parking brake was left non-functional. Due to extensive work travel at the time, I was unable to immediately return and pursue the issue. I recently had to spend an additional $500 out of pocket to correct the parking brake problem. Mistakes can happen at any service center. What matters is attention to detail and taking responsibility when things go wrong. Unfortunately, my experience has been repeated service-related issues that have cost me both time and money. Based on my experience, I cannot recommend Gene Butman Ford and would encourage others to carefully review all service records and completed work before leaving the dealership. More

Mobile service was outstanding. Friendly, competent and solved problem efficiently.!Minor confusion on work order, not at allthe fault of mobile technician Friendly, competent and solved problem efficiently.!Minor confusion on work order, not at allthe fault of mobile technician More

Brian came out to my house for a mobile repair. ...minor recall. He was a great ambassador for the dealer. He was very nice and explained how they can do all sorts of mobile repairs....oil changes ...minor recall. He was a great ambassador for the dealer. He was very nice and explained how they can do all sorts of mobile repairs....oil changes, and more right at the house. More

Everyone will have a story of a time when an auto service center didn’t do a job quite right, or one in which the final cost was higher than expected. It is a very rare situation where a service center will center didn’t do a job quite right, or one in which the final cost was higher than expected. It is a very rare situation where a service center will do a simple job so wrong in such an obvious way (and try to gaslight a customer) that they soon recognize that they have to make an immediate effort to fix their mistake. This is what happened to me, a 12+ year customer. A simple replacement of a pair of tires resulted in a broken TPSM, such that the auto had an immediate “DO NOT DRIVE” warning. The service guys did not call me about this when I was told to come in to get the vehicle, nor was it on the paperwork. They admitted they “noticed the warning” and had the audacity to suggest “maybe it was like that before you dropped it off”… please note this was NOT something they called me about before replacing the tires; because it WASN’T broken. It’s one thing to ask me to muster sympathy for a flustered tech who breaks a TPSM, but it is completely shady to damage a vehicle as part of service and simply hope that a customer isn’t going to notice. Could this be why they didn’t call me for pickup until after “everyone in the shop has gone home for the day”? I suspect the service center knew how bad this looked, because it took less than 5 minutes for a service manager to appear and agree to replace the broken TPSM. Now I have to hope that the there is no other damage that was not immediately obvious. I cannot imagine why a service center would choose to be so obviously deceitful. I’ve tolerated some sloppy work from them in the last five years, ranging from lost (i.e. not-replaced) battery covers, missing valve stem covers, cars being left unlocked in their lot, all the way to more serious issues like loose oil filters that leak and missed/ignored diagnostic codes. Sloppy work is enough to damage a reputation, what I experienced has earned them a very bad reputation. More

By far the best dealership around! Great sales team , service department and parts department. See Josh for your new car deal and Stu for your used car needs. Great sales team , service department and parts department. See Josh for your new car deal and Stu for your used car needs. More

Great experience buying my new Ford Bronco Sport from Josh and his support team. Very friendly and felt like I was dealing with a family member! ( the good kind) 👍 Josh and his support team. Very friendly and felt like I was dealing with a family member! ( the good kind) 👍 More

Awesome service department. I've gotten to interact with nearly all of the agents. They're pretty consistent. Prompt, courteous, cost sensitive and friendly...they actually knew I've gotten to interact with nearly all of the agents. They're pretty consistent. Prompt, courteous, cost sensitive and friendly...they actually knew my name upon arrival for appointment. Highly recommended. More

Friendly service and helpful employees just wish the communication between service department and customer were better, but they do try to help you communication between service department and customer were better, but they do try to help you More