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Gene Messer Kia - Service Center

Lubbock, TX

4.5
201 Reviews

201 Reviews of Gene Messer Kia - Service Center

Sort by
September 10, 2024

Everyone was very courteous and helpful. I had a great experience. Thank you! Edna Cantu More

by Edna Cantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Sep 13, 2024 -

Gene Messer Kia responded

Hi Edna, thank you so much for your positive comments about Gene Messer Kia! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2024

They’ve been selling and servicing my new cars for over 5 years and they have always been excellent. More

by mnickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Michael Bates, Matt Baugher.
Sep 13, 2024 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2024

Excellent kia car service. Timing manner. Service have excellent. Have to keep the service as well as in a good manner. We trust. More

by Babu Ellappan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Sep 06, 2024 -

Gene Messer Kia responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 02, 2024

Honest, Fast, Respectful, Next time I am looking at vehicles I will definitely look at this dealership More

by Cnymeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jT
Sep 06, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

The people here at this dealership are all very respectful and make. Me feel comfortable. Joe is our go-to guy. ⭐️ More

by ropershauna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone, Joe
Sep 05, 2024 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with Joe! We hope you have a great day!

August 31, 2024

I’m always treated well, given excellent service and care of my vehicle, given detailed information about what work needs to be done or was done, and in a reasonable amount of time. I keep coming back to Gen More

by bfenocchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Alexander
Sep 05, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Great Service department John really helped when we got there and when we picked it up More

by mdgonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Aug 24, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

The service was great and the staff couldn’t have been nicer. I’m still waiting on paperwork for the recalls that were done. More

by nmsumom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I didn’t get names.
Aug 24, 2024 -

Gene Messer Kia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 13, 2024

Worst service, lies after lies the work that stated was done was not! When you pay almost 2,000 you expect them to clean the mess and refill the fluids it leaked. More

by Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Aug 14, 2024 -

Gene Messer Kia responded

Thank you for bringing this to our attention. This experience is not what we strive for. We need to learn from this situation to ensure it doesn’t happen again. Could you please contact me so we can address this directly? Matt Baugher General Manager mbaugher@GeneMesser.com

August 10, 2024

Great service. Mechanic took care on not leaving greasy prints both inside and out. Service desk was accommidating with explanations about service work done and wha More

by TxCarguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haven's - A+
Aug 12, 2024 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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