Gene Messer Kia - Service Center

Very friendly dealership helpful and family oriented. I had my daughter with me and it was hard to get around they brought everything to me so I didn’t have to go back and forth. I had my daughter with me and it was hard to get around they brought everything to me so I didn’t have to go back and forth. More

They had my car for 4 weeks, due to a part continuing to get delayed. They never once called me to let me know it was delayed. I only found out from extensive calling, and even then they didn’t have a direc get delayed. They never once called me to let me know it was delayed. I only found out from extensive calling, and even then they didn’t have a direct answer and I was told that they would call me back once they found out. Never got any call backs. By week 2 they had to reorder the part because the first got lost in transit. By week 4 I had to contact another dealership to get the part sent to Lubbock. And even then they still took a week to complete it despite it being a short process to fix. Then they told me it was done and all the paperwork was completed, but I couldn’t get it yet because they had more tests to run. This was 3-4 days after the part arrived. Horrible service, Kyle is terrible, he was the one who said he would call back and never did. And really the only time I ever got a full and thorough and even POLITE response was because my HUSBAND CALLED. Even the other dealership I contacted said their service was unbelievable. Never going back. More

My experience at this Dealership was positive and overall had a great start to my day. They were able to answer all my questions and took care of my service fast. had a great start to my day. They were able to answer all my questions and took care of my service fast. More

Super helpful and knowledgeable when gerting my car serviced. The guys at the deak and in the bay area are very kind. serviced. The guys at the deak and in the bay area are very kind. More

The dealership is so professional and goes the limit on being sure you are happy and well taken care of Never been treated more courteous and special being sure you are happy and well taken care of Never been treated more courteous and special More

Clean & neat. Friendly and get you in and out in reasonably time. Reasonable rate. Can make appointments online. Friendly and get you in and out in reasonably time. Reasonable rate. Can make appointments online. More

Gene messer kia got me a mid morning appointment for my broken front passenger window the staff and technician did a great job!! Thanks much.. Jon W broken front passenger window the staff and technician did a great job!! Thanks much.. Jon W More

Every staff member is nice from the moment I walk in the doors. Any questions I have no matter how silly they answer without making me feel bad. Highly recommend 10/10 doors. Any questions I have no matter how silly they answer without making me feel bad. Highly recommend 10/10 More

Amazing staff that is very kind and helpful, I would definitely recommend anyone to come here! definitely recommend anyone to come here! More

The staff in the service department was so helpful when my Kia needed repaired. They kept me updated on the progress and actually got my car back to me faster than originally expected. my Kia needed repaired. They kept me updated on the progress and actually got my car back to me faster than originally expected. More