Gene Messer Kia - Service Center

Not impressed with your service department, we have brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even walking in to the dealership is not the same not friendly at all, been waiting for my vehicle to been fix for over 3 weeks and still waiting, we don’t even get a call to let us know what is happening, More

Worst customer service I’ve ever dealt with. Have had my car in shop at least four times now (one time for 10+ days), and have yet to fix the problem. Have had my car in shop at least four times now (one time for 10+ days), and have yet to fix the problem. More

I wasn't greeted upon arrival. The attendings seemed unbothered or pressed to see about my problem. The attendings seemed unbothered or pressed to see about my problem. More

Their service department is great! After a maintenance check, they tell what was checked and what they did. Like check fluid levels and fill. Checked brakes, they are good. Really lik After a maintenance check, they tell what was checked and what they did. Like check fluid levels and fill. Checked brakes, they are good. Really like this department at Gene Messer Kia! More

Awesome dealership. John Stewart is friendly, dependable and puts his customers first that’s why they get my repeat business. John Stewart is friendly, dependable and puts his customers first that’s why they get my repeat business. More

I got there and immediately got my car in and worked on it. Thank you Kia it. Thank you Kia More

Thank you Gene Messer Kia Service team! Always happy with our service experience. For the situation we were I feel Tina worked things out as quickly and efficiently as possible. -Haun our service experience. For the situation we were I feel Tina worked things out as quickly and efficiently as possible. -Haun More

I went in to order a new mirror on a monday & was told it takes 2 days to arrive which was fine because I needed the mirror instillation done by wednesday, however I didn’t have the card i wanted to use with takes 2 days to arrive which was fine because I needed the mirror instillation done by wednesday, however I didn’t have the card i wanted to use with me at the time. I asked the guy if he can just go ahead & order the part and have me pay for it all together on when I come in for instillation.. he told me no I had to pay upfront and that I could come back the next day (tuesday) with my card to order the part but would have to pay an additional $50 freight charge if i still wanted to have it arrive by wednesday. I return to the shop on Tuesday the next day with my card and a different guy tells me he can order it and i’ll just need to pay the total once it’s installed! The exact thing I had asked the guy the day before to do and was told no. At this point I have no choice but to pay the additional freight fee.... On top of this the mirror cap was supposed to come in matte black, I go to get it installed and the part they ordered was white! My car is black so the part obviously doesn’t match. Lastly they charge me all of this fee and on top of that Add a $23 miscellaneous fee on the total and when I asked what the fee was for they offered no explanation and said it was a “shop fee”. Bad customer service in my opinion More

I wish there were another KIA dealership in town so I would never have to go back. After having my car for four days (a day longer than promised) they still didn't do all of the services I asked them to, would never have to go back. After having my car for four days (a day longer than promised) they still didn't do all of the services I asked them to, and that's after I called on day 3 to ask why my car wasn't ready and verified all the service was done except one thing where they were waiting on the part. Guess the guy I talked to was misinformed or flat lied to me. Not only that but the service they did perform was poorly done. If I could attach pictures I would. I will have to go back to have them fix what they messed up, and believe me, the manager is going to get an earful about the terrible service. More