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197 Reviews of Gene Messer Kia - Service Center
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September 27, 2020
I will never be back once we finally get all their mistakes corrected. My experience is with their service department- not sales. There’s a laundry list of problems with my recent visit. First, I fill mistakes corrected. My experience is with their service department- not sales. There’s a laundry list of problems with my recent visit. First, I filled out my appointment information online and input all the services I needed which included Inspection, Oil Change, Key Fob Battery Change, Paint Pen, and to check on a speaker that was rattling in the back of my vehicle. When I showed up, they had no record of my appointment, so all that time I spent filling out the details and setting a scheduled time was wasted, and I was no more than a walk-in customer. I ran through all of the reasons for my visit and then informed my service expert that I needed a ride because I was going to go back to work while they worked on my car. I waited in their wait area for over 15 minutes and was never acknowledged. Because I had to go through all the details of the appointment, I was well into missing about an hour of work at this point. Not to mention that I observed no service professionals in the shop wearing facemasks during the Covid pandemic. Not here to argue about mask efficacy of wearing a mask- that’s just a fact for anyone who cares and some may not. I finally gave up and told them I would call a rideshare because I had to get back to work. So over $30 dollars later when I arrived back after repairs and service had been completed, I was given my keys and walked out to my vehicle. I read through the paperwork and in order to address my speaker rattling they provided the following service note: “Bass on stereo was turned up high. Turned Bass down to see if that helps”. So instead of fixing or addressing the issue with me, they took it upon themselves to mess with my stereo settings and turn the bass down. That was their answer to the problem. I walked back in and was told to wait while they checked out 3 other customers before finally addressing my concern that the problem was not fixed or addressed. Finally, they got a manager to talk to me and we went out to my car, worked with the stereo and eventually landed on the answer being that: ‘my music has too much “deep bass” and so there’s nothing that would stop the rattling’. I was told it was going to rattle no matter what. So I guess this is a Kia design flaw? I was frustrated with this answer but moved on because I needed to get back to work. The next day, my phone began ringing and they informed me that they forgot to charge me and I would need to come back down to make payment. I went back down to the dealership at the next convenience, paid my bill and picked up my paint pen. I just got back home and was preparing to use it when I noticed the paint is the wrong color. So the saga continues. The whole experience has been terrible. I will not return and will, in future, either take my car to a auto shop for maintenance or drive 2 hours north to Pete’s Car Smart Kia where the facility is newer, better maintained, and the staff are much more efficient. More
by itsjustme223
Employees Worked With
Prefer not to disclose
June 26, 2019
Good Service! The service center worked on a minor problem with my 2019 Kia Optima S. They were polite and helpful. RC took care of getting my wife to work when the The service center worked on a minor problem with my 2019 Kia Optima S. They were polite and helpful. RC took care of getting my wife to work when they need to keep the car for the morning. Would have been 5 stars but the online scheduling of appointments is less than smooth even for the tech savvy. More
by Tech Wizard
Employees Worked With
Ramon Cortez
January 10, 2019
Was very good. Fixed problem. Very friendly and polite. Face to face on making appointments, they are great. Polite. Friendly. Helpful. Did good work on my Kia Soul and did it quickly!! My only compla Face to face on making appointments, they are great. Polite. Friendly. Helpful. Did good work on my Kia Soul and did it quickly!! My only complaint: Tried calling for appointment x2 and was told they would call me. Never did. Otherwise, great service.!! More
by Cotton girl
Employees Worked With
Daniel was only name I remember . Very nice guy.
May 01, 2017
Waste of time We had the worst experience with service department. My husband left his vehicle for the week with them while he was out of town on business for a ste We had the worst experience with service department. My husband left his vehicle for the week with them while he was out of town on business for a steering noise. They could not verify. They did not keep him updated. They were annoyed when I called to check on status. Very quick to remind me that it was left for the week. I reminded the advisor, yes it was, but only professional to keep us updated? No? Then the conversation got very short. So they had the vehicle for a week. Didn't verify. Vehicle has less the 2000 miles on it. Pain in the neck to take it to the dealer that is 2 hours away. Picked up. They only put on paperwork that they could hear the aftermarket intake system. Cool? Complete waste of time. Next time we will listen to what everyone else says about this dealer. More
by Carmom1
Employees Worked With
Daniel Rubio
March 15, 2017
Service sucks! Got a new starter put in last year. Jan 26th. It cost $479. I Called this morning, they couldn't give me information on a warranty. They took a messag Got a new starter put in last year. Jan 26th. It cost $479. I Called this morning, they couldn't give me information on a warranty. They took a message and promised to call back. Over 5 hours passed without a return call. Called again, left a message. Finally When we got a response it was sorry. The warranty ended the end of January. They did not try to help in any way. Everyone mechanically inclined said it should have gone out already. Other professionals told me to go to the local dealership, they would probably try to help. Gene Messer offered nothing to help. I would expect a product/service to hold up better than it did when it cost close to $500. Completely disappointed and after missing a days work, the starter is still not fixed. More
by Catherinedaniellereid
Employees Worked With
.
September 26, 2016
Wonderful Service I stopped by on a Saturday morning w/no appointment and the staff was great. They got me in quickly, they were friendly,& extremely polite. I would re I stopped by on a Saturday morning w/no appointment and the staff was great. They got me in quickly, they were friendly,& extremely polite. I would recommend this dealership to everyone More
by deacon m
Employees Worked With
Jerry Eaton
April 07, 2016
Avoid this Dealership at all costs Took my 2015 Kia Cadenza in for Warranty service yesterday. UVO system found TPMS fault and scheduled service for me. That part of the system works gr Took my 2015 Kia Cadenza in for Warranty service yesterday. UVO system found TPMS fault and scheduled service for me. That part of the system works great. It's the dealership that's worse than awful. The service department will not answer the phone. After trying twice in a 15 minute period to get them on the phone, I asked to speak to the GM and he wouldn't answer the phone. After I got the car back the service advisor told me that it was just low tire pressure on all four tires. But what he didn't tell me was that the tech just pulled a fuse and reset the system. I know because the fuse panel was sitting on the floor when I got back in the car at the dealership. When I got home later, I turned the car off and went inside for about an hour. When I went back outside to start the car again the TPMS warning light came right back on. They didn't fix anything. What they did do was over inflate my $900.00 tires to 45 psi. Do not take your prize possession to them for anything. They have a major problem with their service department. This is my 5th Kia, you would think that they would treat their most loyal customers better. More
by techtrsh
Employees Worked With
Jerry Eaton
