Gene Messer Kia - Service Center

Waste of time We had the worst experience with service department. My husband left his vehicle for the week with them while he was out of town on business for a ste We had the worst experience with service department. My husband left his vehicle for the week with them while he was out of town on business for a steering noise. They could not verify. They did not keep him updated. They were annoyed when I called to check on status. Very quick to remind me that it was left for the week. I reminded the advisor, yes it was, but only professional to keep us updated? No? Then the conversation got very short. So they had the vehicle for a week. Didn't verify. Vehicle has less the 2000 miles on it. Pain in the neck to take it to the dealer that is 2 hours away. Picked up. They only put on paperwork that they could hear the aftermarket intake system. Cool? Complete waste of time. Next time we will listen to what everyone else says about this dealer. More

Service sucks! Got a new starter put in last year. Jan 26th. It cost $479. I Called this morning, they couldn't give me information on a warranty. They took a messag Got a new starter put in last year. Jan 26th. It cost $479. I Called this morning, they couldn't give me information on a warranty. They took a message and promised to call back. Over 5 hours passed without a return call. Called again, left a message. Finally When we got a response it was sorry. The warranty ended the end of January. They did not try to help in any way. Everyone mechanically inclined said it should have gone out already. Other professionals told me to go to the local dealership, they would probably try to help. Gene Messer offered nothing to help. I would expect a product/service to hold up better than it did when it cost close to $500. Completely disappointed and after missing a days work, the starter is still not fixed. More

Wonderful Service I stopped by on a Saturday morning w/no appointment and the staff was great. They got me in quickly, they were friendly,& extremely polite. I would re I stopped by on a Saturday morning w/no appointment and the staff was great. They got me in quickly, they were friendly,& extremely polite. I would recommend this dealership to everyone More

Avoid this Dealership at all costs Took my 2015 Kia Cadenza in for Warranty service yesterday. UVO system found TPMS fault and scheduled service for me. That part of the system works gr Took my 2015 Kia Cadenza in for Warranty service yesterday. UVO system found TPMS fault and scheduled service for me. That part of the system works great. It's the dealership that's worse than awful. The service department will not answer the phone. After trying twice in a 15 minute period to get them on the phone, I asked to speak to the GM and he wouldn't answer the phone. After I got the car back the service advisor told me that it was just low tire pressure on all four tires. But what he didn't tell me was that the tech just pulled a fuse and reset the system. I know because the fuse panel was sitting on the floor when I got back in the car at the dealership. When I got home later, I turned the car off and went inside for about an hour. When I went back outside to start the car again the TPMS warning light came right back on. They didn't fix anything. What they did do was over inflate my $900.00 tires to 45 psi. Do not take your prize possession to them for anything. They have a major problem with their service department. This is my 5th Kia, you would think that they would treat their most loyal customers better. More