Gene Messer Kia - Service Center

I had easy appointment set up online, good customer service and quick oil change, along with recommendations for other service needed. Always helpful getting reminder about your appointment service and quick oil change, along with recommendations for other service needed. Always helpful getting reminder about your appointment More

Awesome company. Will only get my cars from them from now on. Would recommend to everyone. Will only get my cars from them from now on. Would recommend to everyone. More

Given time of 1 - 2 hours . I had to ask if the work was completed. I had to ask if the work was completed. More

Not timely whatsoever. Upwards of 4 hours for just an oil change and tire rotation. Upwards of 4 hours for just an oil change and tire rotation. More

Ok work I guess, but believe overcharged of $589 for only diagnostic without telling me how much it would to diagnose before diagnosis and inspected things I did not want inspected only wanted hose and therm diagnostic without telling me how much it would to diagnose before diagnosis and inspected things I did not want inspected only wanted hose and thermostat replaced I believe I was taken advantage due to my misfortune of having my daughters car in desperate need of repair and towed to dealership and now my daughter says both headlamps are not working which were working fine before I had left it at dealership and I had recently replaced one of the headlamps! Not satisfied! More

Great customer service the guy at service was awesome Helped and explained things great will Be back awesome Helped and explained things great will Be back More

They are trying to fix issues and i appreciate it . Still a work in progress. Loaner is helping Still a work in progress. Loaner is helping More

Gene Messer Kia staff is very respectful and helpful. Every time I go in the greet me with a smile and good attitude. Inside and outside is a very clean environment. Every time I go in the greet me with a smile and good attitude. Inside and outside is a very clean environment. More

John from the Service Dept, is incredible! Literally is the best! Really takes his time with the customers! Went above and beyond! We went in with couple issues with my vehicle, he left me kno Literally is the best! Really takes his time with the customers! Went above and beyond! We went in with couple issues with my vehicle, he left me know every step of the way the status. We came from out town and put us in a rental so we wouldn’t have to wait very long! John definitely needs to be promoted or definitely given a raise! Great person!! More

Scheduled service was great. Kyle H. checked me in and kept me informed as my vehicle was serviced. I was informed before any needed maintenance was performed and the price was Kyle H. checked me in and kept me informed as my vehicle was serviced. I was informed before any needed maintenance was performed and the price was reasonable. Highly recommend Kyle and the team at Gene Messer Kia service department. More