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Gene Messer Kia - Service Center

Lubbock, TX

4.5
202 Reviews
Call Service Center (844) 402-3025

202 Reviews of Gene Messer Kia - Service Center

Sort by
January 03, 2025

I had a great experience with the Service Department. Everyone was polite, helpful, and they got my car in and out in a timely manner. Thank you! More

by Rhonda A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Jan 05, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Great service got me in and out at a decent time with great communication on the advisors end! More

by Tc.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jan 02, 2025 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 18, 2024

I traveled from Roswell NM to Lubbock TX to have dealership complete 5000 mile service which was completed in less than 2 hours while I waited. Went over the service performed with me in detail More

by cal
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Report | Print
Dec 20, 2024 -

Gene Messer Kia responded

Hi Cal, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 16, 2024

Absolutely amazing great customer service and fast! Always the best service and dealer you could ask for buy your next vehicle here! More

by DParler85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Report | Print
Dec 20, 2024 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 16, 2024

The worker was respectful, but he was dry, short and did not smile. There was a discrepancy with the amount changed. He corrected the amount but did not communicated what had happened. More

by cenicerosrosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worker did not introduced himself
Report | Print
Dec 21, 2024 -

Gene Messer Kia responded

I appreciate your feedback and offer my sincere apologies for your experience. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Matt Baugher General Manager mbaugher@GeneMesser.com>

December 16, 2024

Very courteous, effective and professional! Friendly as well! They work to make the process as painless as possible and they provide friendly uber rides from and back to their facility! More

by Waterdesign4449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Dec 20, 2024 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 14, 2024

My experience at this dealership was quick, professional, and convenient and the employee were courteous. More

by Ozzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Havens
Report | Print
Dec 15, 2024 -

Gene Messer Kia responded

Hello Ozzy, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

December 14, 2024

The gentleman that helped was nice polite and curtious explained everything well and answered my questions More

by Sgrando14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle havens
Report | Print
Dec 15, 2024 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Very nice and friendly staff. Clean facilities. Everyone was very eager to help us. As always great service! More

by bwilliams5123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marielle Parmelee,Kyle Havens
Report | Print
Dec 14, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! We look forward to your next visit! Take care!

December 11, 2024

Awesome service and great service writer! In and out as quickly as possible. Great from start to finish. More

by jrobertsontx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ladarius
Report | Print
Dec 13, 2024 -

Gene Messer Kia responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gene Messer Kia!

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