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Gene Messer Kia - Service Center

Lubbock, TX

4.5
210 Reviews
Call Service Center (844) 402-3025

210 Reviews of Gene Messer Kia - Service Center

Sort by
February 06, 2025

Service was completed on a very timely basis, approximately 1hour. Everyone was courteous and friendly and helpful. More

by rbvp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember
Report | Print
Feb 11, 2025 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2025

Fantastic service very friendly super job did more than expected free of charge that’s a huge win More

by dglassco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Feb 03, 2025 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 28, 2025

I live in Albuquerque and make it a point when I visit my daughter in Lubbock to have my 2022 Kia Stinger serviced at Gene Messer Kia. I bought the car from GMK and they’re the only place I’ve ever had it se More

by rickp505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Report | Print
Jan 31, 2025 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2025

The service department is inept and rude. I have purchased 3 kia's from gene messer, 1 of them has been nothing bit trouble and they would mever address the issues. More

by tammyouterlimitsTammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
multiple techs including service manager
Report | Print
January 25, 2025

Everyone is friendly and the service is quick. We live out of town and y’all make our experience great every time! More

by Pinkfeatherboa005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
January 11, 2025

John at the service was very good at his job. He made the service for my K5 very easy fast and accommodating to me and my family . More

by yolirod76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ladarius
Report | Print
Jan 14, 2025 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2025

My 2019 Kia Sportage’s issue was fixed immediately, which made me satisfied and happy. More

by Saldana, nick2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Report | Print
Jan 12, 2025 -

Gene Messer Kia responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

January 08, 2025

John Stewart at Gene Messed KIA in Lubbock was very helpful, knowledgeable and most respectful.. More

by debi.wynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Report | Print
Jan 09, 2025 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2025

I had a great experience with the Service Department. Everyone was polite, helpful, and they got my car in and out in a timely manner. Thank you! More

by Rhonda A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Jan 05, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Great service got me in and out at a decent time with great communication on the advisors end! More

by Tc.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jan 02, 2025 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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