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Gene Messer Kia - Service Center

Lubbock, TX

4.5
202 Reviews
Call Service Center (844) 402-3025

202 Reviews of Gene Messer Kia - Service Center

Sort by
December 08, 2024

Outstanding customer service. i live in New Mexico but will will be returning for oil changes and routine maintenance More

by Bill
Recommend Dealer
Yes
Employees Worked With
Front counter mgr
Report | Print
Dec 12, 2024 -

Gene Messer Kia responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 07, 2024

Great service! Always confident when I take my car in get it serviced. John was a great service representative. More

by rj23horner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Dec 12, 2024 -

Gene Messer Kia responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 05, 2024

Kyle was amazing! Last minute call to the deal ship to get my tire replaced and I got in and out within half a day! He kept me informed of the whole process and is alw More

by haleyse21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 08, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

November 27, 2024

Everyone was incredibly helpful and even arranged us transportation while they worked on our car. Very kind and professional. More

by cr13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
Report | Print
Nov 28, 2024 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2024

The service department has always been helpful and patient with us. Gene Messer does a great job offer benefits to taking your vehicle to them for service. More

by todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Nov 28, 2024 -

Gene Messer Kia responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 25, 2024

Thank you so much for all of your help! You were greatly appreciated during a very stressful situation! More

by Cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Nov 27, 2024 -

Gene Messer Kia responded

Hi Cheri, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 21, 2024

I showed up right on time and they got me checked in right away and had the work done in a very timely order I was quite pleased with that. More

by texasbillyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the names but everyone was friendly and professional
Report | Print
Nov 23, 2024 -

Gene Messer Kia responded

Hi, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!

November 20, 2024

They told me what was wrong with my vehicle and told me I need to do to have the problem solved More

by Camera man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Nov 21, 2024 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 18, 2024

The dealership was amazing and I got took care of right away. It was fast and quick work. They also covered my oil changed which was amazing. More

by juancruz819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Report | Print
Nov 21, 2024 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2024

They had open availability and very friendly staff. I will definitely be going back for my future car services. More

by vilmac90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Melgoza
Report | Print
Nov 18, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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