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Gene Messer Kia - Service Center

Lubbock, TX

4.5
202 Reviews

202 Reviews of Gene Messer Kia - Service Center

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November 14, 2024

Nice and friendly staff very high quality experience would highly recommend to my friends and family More

by Kyle-691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Melgoza
Nov 18, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Thanks for the recommendation, and have an amazing day!

November 12, 2024

Always a pleasure to deal with knowledgeable professionals. Quick turn around in service dept. Thanks More

by krystinekeeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 13, 2024 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

November 03, 2024

The dealership was very clean and the service attendant was attentive to my vehicle needs. More

by Brencamp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 05, 2024 -

Gene Messer Kia responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2024

Every time I go everyone treats me super nice. They are very honest and make sure you’re happy with your car! More

by Ashton J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo, John
Nov 05, 2024 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

October 31, 2024

Dealership was very clean & organized. Friendly staff, clean bathroom, & attentive service staff & checkout counter staff. More

by Cathey Heitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Nov 05, 2024 -

Gene Messer Kia responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

David, and John in the service department have continually given my wife and I great customer service. We are now on our second 2024 Kia telluride but they have done everything that they can to ge More

by Docjps1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thomas, and John from service.
Nov 01, 2024 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2024

The service advisor who helped get me in and out quickly made it easy and stress free to have my vehicle serviced for quite possibly the last time during my ownership. The general manager spoke to me while More

by Scott Eades
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Shawn, Matt
Oct 25, 2024 -

Gene Messer Kia responded

Hi Scott, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 16, 2024

I gave 5 stars because of Kyle. He was professional and knowledgeable. He kept me informed and was great at explaining why something didn’t get done on this visit and understanding More

by susan.kay.hunter
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Havens
Oct 18, 2024 -

Gene Messer Kia responded

Hello Susan, we're happy you found Kyle to be so supportive during your experience here at Gene Messer Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2024

The ease in scheduling was awesome. The service writer was probably the best I’ve had the opportunity to have. More

by rawwkked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
Oct 17, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 14, 2024

Would highly recommend for any repairs. Always honest and very professional. Love the fact they do the all points check to ensure nothing else is wrong with your vehicle. All the staff go a More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Oct 17, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! We are always more than happy to assist you if anything else comes up. Take care!

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