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Gene Messer Kia - Service Center

Lubbock, TX

4.5
201 Reviews
Call Service Center (844) 402-3025

201 Reviews of Gene Messer Kia - Service Center

Sort by
October 12, 2024

Wait time too long and they left part in my car. A part that should have been installed More

by Jazzyjoyce35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
Report | Print
Oct 18, 2024 -

Gene Messer Kia responded

Jazzyjoyce35, Thank you for your feedback about the part, this should not have happened, and I apologize for any inconvenience you faced due to the extended wait time. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. David Thomas Service Manager dthomas@GeneMesser.com

October 12, 2024

My advisor Ramon Cortez was very helpful, and professional. I’m very satisfied. Thank you. More

by Evelyyn.ambber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Cortez
Report | Print
Oct 18, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2024

Great customer service and very fast would highly recommend this dealership for any future service. More

by 19sanjg78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Report | Print
Oct 13, 2024 -

Gene Messer Kia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 04, 2024

They all helped me with a beautiful smile and kindness and I love my car! More

by Flower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
100% helpful
Report | Print
Oct 12, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

Everything at Gene Messer Kia was great. I was able to get detailed information on what was happening and what was needed. It was an easy experience. More

by laurenngastelum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
Report | Print
Oct 12, 2024 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Horrible customer service. Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When p More

by Allysmom1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian, RC
Report | Print
Oct 05, 2024 -

Gene Messer Kia responded

Allysmom1990, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at mbaugher@GeneMesser.com, I would like to discuss how we can regain your trust. Sincerely. Matt Baugher General Manager

October 02, 2024

Your staff was very professional and very kind. I will take my new Kia to no one else. More

by vonilyn1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Oct 06, 2024 -

Gene Messer Kia responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours. More

by estella.rosales630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens, Joshua McClure
Report | Print
Oct 05, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2024

Warm friendly family atmosphere and best car buying experience ever.salesman friendly warm and kind More

by barbararaider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
Report | Print
Oct 05, 2024 -

Gene Messer Kia responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2024

They do what they say and make everything as convenient as they can Called me a Uber going home and going back. Very convenient More

by Laddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Report | Print
Sep 15, 2024 -

Gene Messer Kia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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