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Gene Messer Volkswagen

Lubbock, TX

4.7
185 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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185 Reviews of Gene Messer Volkswagen

October 27, 2023

The sale person is out of this world thanks you Mr. Farley! Made it easy More

by D Dad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Oct 31, 2023 -

Gene Messer Volkswagen responded

It's wonderful to hear that Mr. Farley, your salesperson, provided you with an exceptional experience and made the process easy for you. Exceptional customer service can greatly enhance the car-buying experience. Thank you for expressing your gratitude!

September 12, 2023

Polite, helpful, & respectful. The entire staff worked together to make my purchase a blessing. Comfortable environment. More

by Mommatamara5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Sep 17, 2023 -

Gene Messer Volkswagen responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 12, 2023

Friendly, helpful, and positive. All staff was quick to help and care for the entire process. More

by Mommatamara5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All staff
Report | Print
Sep 17, 2023 -

Gene Messer Volkswagen responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 02, 2023

Everyone was professional, knowledgeable, and helpful. The store was clean, organized, and welcoming. I was greeted at the door, a very pleasant experience. More

by randyzrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Sep 06, 2023 -

Gene Messer Volkswagen responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 02, 2023

Kyle was very efficient and made buying a car an easy process. This is the second car I have bought at Gene Messer Volkswagen, and if I need to buy another, I will definitely buy Gene Messer again! More

by datdamron72
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle, Tyler Mitchell
Report | Print
Sep 23, 2023 -

Gene Messer Volkswagen responded

We are glad we could help!

August 21, 2023

We went in for a scheduled oil change. Approximately 1 1/2 hrs later, service manager informed us of a nail in one of the tires. Also provided us with a report that the back brakes and rot More

by pjbrown456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service manager
Report | Print
August 09, 2023

Mark and his team are amazing! ! I appreciate their prompt attention to me and my vehicle. More

by enaudc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark & Andrew
Report | Print
Aug 26, 2023 -

Gene Messer Volkswagen responded

We are pleased to hear that we provided you with an exceptional service experience! It is also great to hear that Mark and his team went beyond to help meet your expectations. We appreciate your business! We look forward to the opportunity to assist you in the future.

August 07, 2023

Great service with a great team. Very inviting and willing to work with us on several topics. More

by Cade.curry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Report | Print
Aug 12, 2023 -

Gene Messer Volkswagen responded

Thank you for being our customer, we appreciate your kind words!

August 07, 2023

Mark and the service department are very knowledgeable and professional. Exceptional service & communication is appreciated. More

by jessicahall29@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Tyler Mitchell
Report | Print
Aug 12, 2023 -

Gene Messer Volkswagen responded

Thank you for your kind words for our staff, we appreciate it!

August 05, 2023

Had an appointment for 8am for an oil change. I was out in less than an hour. More

by fromakw39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew R.
Report | Print
Aug 26, 2023 -

Gene Messer Volkswagen responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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