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Gene Messer Volkswagen
Lubbock, TX
182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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182 Reviews of Gene Messer Volkswagen
September 02, 2023
Everyone was professional, knowledgeable, and helpful. The store was clean, organized, and welcoming. I was greeted at the door, a very pleasant experience. The store was clean, organized, and welcoming. I was greeted at the door, a very pleasant experience. More
by randyzrt
Employees Worked With
Tyler Mitchell
September 02, 2023
Kyle was very efficient and made buying a car an easy process. This is the second car I have bought at Gene Messer Volkswagen, and if I need to buy another, I will definitely buy Gene Messer again! process. This is the second car I have bought at Gene Messer Volkswagen, and if I need to buy another, I will definitely buy Gene Messer again! More
by datdamron72
Employees Worked With
Kyle, Tyler Mitchell
August 21, 2023
We went in for a scheduled oil change. Approximately 1 1/2 hrs later, service manager informed us of a nail in one of the tires. Also provided us with a report that the back brakes and rot Approximately 1 1/2 hrs later, service manager informed us of a nail in one of the tires. Also provided us with a report that the back brakes and rotors needed to be replaced @ $629.29. Car has 40k on it. Premium rotors and pads for a 2022 Taos are around $215. Even adding labor it should be no where near $600. We declined to have that service. Another hour passes for a total of 2 1/2 hrs. When I go to check on my vehicle, car is parked on side of building, service managers are cooking hamburgers. Work order is on bottom of stack, indicating it had been done for some time. We have had minor issues and and reported problems with the car not fixed prior. We finally decided to live with the issues, as they are minor. However, after a bad experience with Volkswagen service in Amarillo and now this experience, I feel this is a Volkswagen problem and dealerships no longer place customer service as a priority. More
by pjbrown456
Employees Worked With
service manager
July 28, 2023
The absolute “WORST” customer service from any dealerI have ever dealt with. Refused to listen to my complaint regarding battery issues. Had to meet with dealership manager whom didn’t want to understan have ever dealt with. Refused to listen to my complaint regarding battery issues. Had to meet with dealership manager whom didn’t want to understand me & was rudely spoken to by the service managers. Gene Messer VW needs an overhaul of all their service management team. “HORRIBLE”!! More
by OG
Employees Worked With
Service Mgr., Tyler Mitchell
July 27, 2023
The people are very nice and understand and listen to you to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle. to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle. More
by arleneduenes
Employees Worked With
Claudia
July 09, 2023
Very nice staff- knowledgeable and quick- even with no appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly recommend! More
by Val Cochran
Employees Worked With
Tyler Mitchell
